Shelter Manager

Shelter Manager

Family Crisis Intervention Center
Full-Time | Administrative/Supervisory Position
Pay: $20.00 per hour

Family Crisis Intervention Center (FCIC) is seeking a dependable, organized, and resourceful individual to serve as Shelter Manager for our emergency domestic violence shelter and rape crisis center.

The Shelter Manager is responsible for the day-to-day coordination and oversight of shelter operations and provides supervision and support to shelter staff. This is a hands-on leadership position requiring strong people skills, sound judgment, practical problem-solving abilities, and the ability to manage a variety of responsibilities in a community-based nonprofit environment.

The Shelter Manager reports directly to the Executive Director.

Key Responsibilities

• Oversee daily shelter operations and help ensure appropriate 24-hour shelter coverage
• Supervise, support, and provide direction to shelter staff
• Assist with employee scheduling, training, performance, and accountability
• Help maintain a safe, clean, organized, welcoming, and trauma-informed shelter environment
• Identify facility, maintenance, security, equipment, and supply needs and coordinate concerns appropriately
• Assist with emergency preparedness, safety procedures, inspections, and other operational requirements
• Support confidential, survivor-centered and trauma-informed services
• Represent FCIC professionally with community partners, businesses, donors, vendors, and other organizations
• Provide community presentations and participate in outreach activities as assigned
• Help identify and solicit donations and resources needed for shelter operations and the individuals and families we serve
• Maintain appropriate administrative records and assist with implementation of agency policies, procedures, and program requirements
• Work closely with the Executive Director to address shelter, staffing, facility, and operational needs

Qualifications

• High school diploma or GED required
• Associate degree, college coursework, or vocational/technical training in human services, social work, business administration, nonprofit management, or a related field preferred, but not required
• A minimum of three years of progressively responsible relevant experience preferred; an equivalent combination of education, training, and work experience will be considered
• Previous supervisory, leadership, administrative, human services, nonprofit, residential, community-based, or facility-related experience preferred
• Strong communication, organizational, interpersonal, and problem-solving skills
• Ability to supervise employees, communicate expectations, and promote accountability and teamwork
• Sound judgment, common sense, initiative, and ability to respond appropriately to unexpected situations
• Basic understanding of facility/building operations and ability to recognize when maintenance or professional assistance is needed
• Comfortable communicating with community partners, donors, vendors, and the public
• Current valid driver's license, automobile insurance, and reliable transportation required
• Must successfully complete required background checks and drug screening
• Must be able to lift and carry up to 25 pounds

Training & Professional Development

The successful candidate must be willing to complete required domestic violence and sexual assault advocacy training and work toward applicable advocate certifications through the West Virginia Coalition Against Domestic Violence (WVCADV) and West Virginia Foundation for Rape Information and Services (WVFRIS) as a condition of continued employment.

Work Environment

FCIC's emergency shelter operates 24 hours a day, seven days a week. While this is a full-time administrative position, some flexibility may be required for emergencies, community events, meetings, or occasional evening or weekend responsibilities.

We are looking for someone who can lead people, solve problems, recognize what needs to be done, and follow through. The right candidate does not need to know everything on their first day but should be willing to learn, take initiative, work collaboratively, and support FCIC's mission of providing safe, respectful, confidential, and survivor-centered services.

To Apply:
Please submit a current resume and cover letter outlining your interest in the Shelter Manager position and relevant experience.

Family Crisis Intervention Center is an Equal Opportunity Employer.

Pay: $20.00 per hour

Benefits:

• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $20