POSITION SUMMARY

The Patient Access Representative presents a professional image of Family Christian Health Center through telephone interactions. Responsible for answering phone calls promptly, responding to patient and client inquiries and scheduling patient appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer all inbound calls promptly and professionally
• Transfer calls to appropriate staff, departments and suites
• Schedule patient appointments accordingly, process cancellations and facilitate appointment reschedules
• Work to ensure that the Department is operating effectively and efficiently, consistent with Family Christian Health Center’s mission
• Attend staff meetings as announced by Management
• Ensure compliance with standards, laws and regulations as published by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, HIPAA, State and Federal Governments
• Complete call logs and reports
• Verify medical insurances for all new patients (if applicable)
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma or equivalent. Bachelor’s degree preferred
• Minimum of 2 years experience in a fast paced, high call volume environment – health care a plus
• Bilingual in English and Spanish (preferred)
• Requires Windows based computer skills and telephone experience preferred - Microsoft Office a plus
• Ability to strongly embrace and personify the mission of Family Christian Health Center
• Proficient in multi-tasking and problem solving in a fast-paced work environment
• Demonstrates capability for working in a multi-cultural setting
• Excellent customer service skills
• Ability to collaborate and interact with a diverse group of health care professionals
• Typing speed of 30-45 wpm
• Aptitude to interpret administrative policies and procedures and apply to work situations
• Advanced oral, written and interpersonal communication and listening skills
• Possess a positive and open-minded attitude as it relates to professionalism and excellence of customer service

• Minimum of 2 years' experience in a fast paced, high call volume environment - health care a plus
• Excellent customer service skills