Medical Administrative Assistant - Revenue Cycle

Be the welcoming face behind life-changing services!

Do you enjoy keeping things organized, solving problems, and helping people? Are you someone who takes pride in providing exceptional customer service while ensuring important administrative and billing processes run smoothly? Do you have knowledge of medical and insurance coding and billing processes?

Family & Children's Center is seeking a full-time Medical Administrative Assistant to join our Viroqua and Revenue Cycle teams. In this role, you'll be an essential part of our mission by supporting clients, providers, and the revenue cycle process that helps make quality behavioral health and family services possible.

If you're detail-oriented, dependable, and thrive in a collaborative environment where your work truly makes a difference, we'd love to meet you.

What You'll Do:

As our Medical Administrative Assistant at the Viroqua office, you'll play a key role in both front-office operations and revenue cycle support by:

• Greeting clients and creating a welcoming, professional experience
• Answering phones, scheduling appointments, and assisting with client inquiries
• Verifying insurance eligibility and collecting required documentation
• Supporting billing, claims, and payment processes
• Entering and maintaining accurate client and financial records
• Assisting with authorizations, referrals, and insurance follow-up
• Preparing reports and completing administrative tasks to support clinical staff
• Collaborating with team members to ensure efficient office operations
• Maintaining confidentiality while handling sensitive client information

Why You'll Love This Role:

This critical position is perfect for someone who enjoys balancing customer service with behind-the-scenes administrative work, specifically with insurance billing and coding. As the first point of contact with our clients, you set the stage for a positive and rewarding experience. Every day brings a variety of responsibilities, opportunities to solve problems, and the satisfaction of knowing your work directly helps clients receive the care they need.

What We're Looking For

We're looking for someone who:

• Has excellent customer service and communication skills - you are the face of the office!
• Has experience in medical office administration, insurance billing, healthcare revenue cycle, or related administrative work
• Enjoys working in a fast-paced, team-oriented environment
• Is highly organized with exceptional attention to detail
• Can manage multiple priorities while maintaining accuracy and timely turnaround
• Is comfortable learning electronic health record (EHR) and billing systems
• Demonstrates professionalism, discretion, and compassion
• High school diploma or equivalent required; additional education and experience in business, healthcare administration, accounting, revenue cycle, or related field is a plus!

Why Join Family & Children's Center?

At Family & Children's Center, you'll be part of a mission-driven organization that has been strengthening families and communities for generations. Every role contributes to improving lives - and yours will too!

We offer full-time employees:

• Competitive, market-driven pay
• Generous vacation and sick time accruals
• 9 recognized holidays - plus a floating holiday!
• Health, dental, and vision insurance - and supplemental insurance plans to meet all your personal and family needs
• Health Savings Accounts for eligible employees with monthly contributions made by Family & Children's Center
• Life insurance covered at 100% with additional life insurance options available
• 100% paid Employee Assistance Program to ensure our employees are practicing self-care
• 401(K) Savings Plan- FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%).
• Ongoing training and professional development
• Business casual dress code - dress for your day!
• Supportive leadership and collaborative team culture
• Meaningful work that positively impacts your community! Join a team where your attention to detail, organizational skills, and compassion make a real difference in the lives of people within your community.

Family & Children's Center is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect.

Salary : $16 - $18