Onboarding Ambassador

JOB SUMMARY: The Onboarding Ambassador will help onboard all new employees and student interns to support the program-hiring managers and clinical supervisors.  After hiring, the Onboarding Ambassador will help shape a positive team culture and ensure new employees are given the information and tools to be successful in their program.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

Assist in Screening Applicants on Open Requisitions

• Create a daily routine of checking for new applications.
• Based on supervisor position requirements, Screen resumes to determine which candidates meet the minimum requirements.
• Maintain an applicant tracking system, review applicants attached to open requisitions. Review applicants; schedule qualified applicants for interviews with program hiring staff.
• Work closely with the supervisor and respond timely to applicant inquiries regarding application status.
• Conduct initial screening to narrow the number of potential candidates who will be interviewed by the hiring manager.
• Set up interview appointments between the chosen candidates and the hiring manager.
• Make recommendations to hiring managers.
• Coordinate the reference and background checks for applicants.
• Communicate with hiring supervisor regarding questions/status of job offers as applicable.

Serve as New Employee Mentor

• Serve as a subject matter expert to new hires; be a champion of best practices to aid their development to be a knowledgeable and productive member of the treatment team.
• Create onboarding schedule for new hires to complete within onboarding timeframe.
• Create a multi-tiered shadowing program for new hires.
• Build relationships with newly hired employees.
• Ensure completion of new employee required paperwork i.e., supervisor check list, safety checklist. Etc.
• Provide tour of space and other floors. Make sure they know where bathrooms, mail room, copy room, file room, employee mailboxes, and other important places are located.

Create a Positive Welcoming Culture Within Department for New Hires

• Create a welcoming culture among current employees to welcome and include new team member in department life.
• Make employees feel welcomed.
• Help new employees integrate into team and meet all team members.
• Assist new employees with cohesive team integration.
• Assist new employees to make connections with team members.
• Promote a welcoming and positive new employee experience with welcome signs, lunch, cookies, etc. Let new hires know you are their mentor.
• Ensure employees are given the resources and support they need during the onboarding experience.
• Facilitate onboarding meetings and new hire orientations.

Serve as New Employee Pipeline for Numerous Types of Agency Information

• Answer any questions about Human Resources matters including benefits and employee handbook.
• Explain the organization chart and how functions are organized.
• Review important policies and procedures.
• Ensure successful completion of new employee electronic health record orientation, other professional training topics, and onboarding related questions.
• Review mission, strategic plan, major goals of FCS and program goals.
• Review risk management and PQI.
• Instruct new hires how to effectively use Relias online training.
• Orient new hire to how program and clients served within program fit within the larger agency structure and continuum of care.

QUALIFICATIONS

EDUCATION:

• Bachelor's Degree in related field is required

EXPERIENCE:

• 1-3 years related experience preferred.
• Experience working with an applicant tracking system preferred (UltiPro Recruitment experience a plus).

PERFORMANCE COMPETENCIES: 

• Applicant Screening and Mentorship
• Onboarding and Training Coordination
• Cultural Integration and Communication
• Process Improvement and Information Dissemination
• Essential Behaviors

KNOWLEDGE/SKILLS/ABILITIES:

• Must be outgoing and self-motivated, with exceptional customer service skills.
• Must have strong time management and organizational skills, be detail-oriented and have the ability to multi-task.
• Must have the ability to maintain confidentiality and communicate effectively with employees, supervisors and the public.
• Must have excellent written and oral communication skills.
• Must be highly proficient in Microsoft Office.
• Effective working in a team environment.

CERTIFICATIONS/LICENSES:

• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act.  Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.