Behavioral Health Care Coordinator

The Behavioral Health Care Coordinator provides critical administrative support to the psychiatric team, including medication workflows, scheduling, follow-ups, and scripted risk triage. This role does not involve clinical judgment.

Responsibilities

• Manage medication refill requests and route appropriately.
• Complete I-STOP checks and prepare documentation.
• Process prior authorizations and coordinate with pharmacies.
• Track labs and follow-up testing as directed by providers.
• Schedule psychiatric appointments and manage provider calendars.
• Provide follow up client calls according to prescriber requests.
• Conduct scripted risk screens (e.g., C-SSRS) and escalate concerns.
• Assist with filling out releases of information and coordinating records exchange with others as needed.
• Conduct records reviews of outside records received and/or past histories of client’s care and summarize for prescribers based on template provided for review.
• Document all client interactions in the EHR.
• Communicate with therapists, prescribers, pharmacies, and external providers.
• Complete caseload reviews to ensure scope of care being provided in psychiatry matches specialty care level and facilitates transition to PCP/Pediatrician when appropriate.
• Provides back up support for other support team functions as required.
• Other duties as assigned.

Our Rewards & Benefits

Family & Children Services of Ithaca provides a supportive and dynamic work environment that is built on collaboration and professional growth. In addition to the salary, we also offer a comprehensive benefits package and opportunities for career advancement. We are also a certified NHSC site and therapists employed with our agency are eligible to apply for their student loan repayment program.

F&CS is committed to equity, diversity, and inclusion and, in that spirit, actively encourages applications from members of groups whose exclusion from the mental health field has been longstanding. No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, and socioeconomic status.

Required Qualifications

• High school diploma or GED.
• Strong administrative and communication skills.
• Ability to work professionally with individuals experiencing mental health symptoms.
• Familiarity with healthcare or willingness to be trained.

Preferred Qualifications

• Bachelor’s in psychology, social work, or related field; or MA/LPN Certification
• Experience in behavioral health or medical office settings.
• Experience with electronic health records..