HANDS Community Outreach Coordinator

The Community Outreach Coordinator (COC) is responsible for representation of the program in the community and offering services to eligible clients. The COC’s primary duties include calling referred clients to schedule intake assessments, maintaining referral records, responding to requests for HANDS to attend local community events relevant to FCP’s client population, attending community events to obtain program referrals, complete rounds at local hospitals & pediatrician offices with new parents to obtain program referrals, and coordinate/host HANDS’s monthly community baby showers. The position works alongside community partners and other FCP staff to coordinate events, build referral relationships, and maintain avenues for HANDS to be visible within the Louisville community so that program services can be continually promoted. The COC may provide information and referrals about community resources as needed when potential clients decline HANDS services or are ineligible to enroll in HANDS services. The COC’s work schedule varies but is required to be flexible to include some evenings and weekend hours. The COC is responsible for maintaining personal & independent transportation and a valid driver’s license.    

• Conducts visits to hospital wards (Labor and Deliver, Ante-partum and NICU) and other medical offices to offer new and expectant parents HANDS services.
• Completes referral forms and submits in a timely manner according to program policy. 
• Contacts clients for the purpose of scheduling assessments for the Assessment staff according to instructions by the AHV Supervisor.
• Notifies staff of scheduled visits according to protocols/instructions
• Attends community health fairs and events to promote the HANDS program.
• May screen parents for eligibility to participate in the HANDS program.
• Seeks to attend to the whole person and their environment through a culturally competent trauma-informed approach.
• Assists supervisor in program planning and coordination.
• Participates in regular individual supervision with supervisor to review outreach efforts and results as well as scheduling status.
• Participates in mandatory HANDS core training and other training as required by the Agency.  
• Completes recordkeeping and data collection and submits in a timely manner, according to program policy. Documentation reflects appropriate trauma-informed interventions and correspondence. 
• Direct service staff is required to participate in other administrative programming requirements (such as team meetings, client events. peer review committee, CQI leadership, Wellness committee, Safety Committee, etc.) 
• Performs other duties as assigned and delegated by supervisor.

• Requires advanced knowledge of human services including factors precipitating abuse and neglect, childhood development, interviewing skills, and relational skills.
• Must have good engagement skills with individuals and families, children and adults, and community partners.
• Understands the impact of trauma on clients’ ability to engage in agency programming and case planning. 
• Ability to communicate effectively with clients/families and community partners.
• Good writing and organizational skills.
• Knowledge of community resources.
• Requires the ability work independently and manage time well (effective time management skills).
• Must be able to appropriately respond to the cultural differences present among the organization’s service population, including relating to people with respect for their individuality, and being culturally sensitive and appropriate. 
• Current CPR certification
• Recognizes the effects of secondary trauma and seeks to mitigate its effects through supervision, training and focus on caregiver wellness. 
• Interpersonal Skills - Maintains confidentiality; keeps emotions under control.
• Ability to complete a project/task within a specific time frame (task oriented)
• Ability to operate a personal computer/laptop. Knowledge of accessing and using the internet. 
• Collaboration: Ability to work with community agencies to promote client access to services and coordination of services to clients.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Written communication – writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. 
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; gives and welcomes feedback.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

• Normal office environment. The noise level in the work environment is usually moderate. 
• Approximately 50% of the time is spent in the office; the other 50% is spent in the community and client homes. Noise level in community settings can vary and be unpredictable.   
• Ability to maintain a flexible work schedule to accommodate evening and weekend events as required.   
• Frequent local travel is required for this position.  Must have own transportation and valid driver’s license.  

Prefer Bachelor’s degree in social science, human services, or related field* AND one year experience working in community outreach or referral intake/assessment scheduling services. An equivalent combination of education and experience may be substituted. Prefer bilingual language skills.   

*Examples of the Human Service or closely related field include Social Work, Criminal Justice, Sociology, Psychology, Education, Family Studies, Public Health, etc.*

Salary : $18 - $22