Site Coordinator

Title: Site Coordinator

Location: FCN Orchard Administrative Office

City: Bellingham, WA

Position: Full-time, non-exempt (hourly), Monday-Friday 7:00am-2:30pm

Compensation: The full wage scale is $21.00 - $29.37 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Three Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.  You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary

The Site Coordinator is responsible for the daily operations of the Care Management including general administrative duties. This position supports staff in providing the best quality care for our patients while adhering to company policies and procedures.

Essential Job Functions

• Participate in the daily functions of the department as needed including but not limited to phone support, medical records, and provider schedule support.
• Schedule follow-up appointments and labs, and coordinate with clinics for referrals and imaging ordering.
• Support patient discharge process by setting up follow-up appointments and send discharge summary notes to the Care Management.
• Accurately verify demographic and insurance information into the EMR.
• Screen EMR work queues to support Clinical Home Team (CHT) department submissions to the Patient Accounts Department (PAD). 
• Audit charts for coding accuracy when needed or alert PAD.
• Work applicable reports.
• Communicate and implement coding/billing changes (CPT, ICD9/10, ABN, etc.) appropriately.
• Regularly attend meetings with the PAD site representative and Care Management team.
• Procure and maintain office equipment and supplies as directed by manager.
• Regularly communicate pertinent information to management and staff.
• Additional duties as assigned, including ongoing administrative support for the Centralized New Patient Scheduling and Clinical Services.

Knowledge, Skills, & Abilities

• Knowledge of medical practice or similar office operations and functions.

• Ability to accurately perform detailed work, (i.e plan, multitask, organize and prioritize work).
• Competency in EMR systems.
• Ability to establish good employee relations, including conflict resolution. 
• High level of discernment and confidentiality (i.e. HIPAA, proprietary information, etc.).
• Ability to work as part of a team; model a positive work ethic and customer friendly relations.
• Excellent computer skills and proficiency working with MS Word, Excel, and Databases.
• Ability to comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
• Ability to proactively develop and refine workflows and efficiencies with manager approval. 

Education & Experience

• High School diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience. 
• Experience in a medical office or related field preferred.
• Healthcare experience preferred.

Physical Requirements

Performing the duties of this job requires ability to: stand; walk; sit; climb stairs; use hand to finger coordination, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities include: close vision, peripheral vision, depth perception and the ability to adjust and focus. 

Immunization Requirements

Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer

Salary : $21 - $29