Associate Medical Director

BASIC FUNCTION:

Responsible for providing comprehensive primary care services for patients who receive health care at Family Care Health Centers.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.

• Demonstrates a positive attitude towards patients, employees, role, and the health center.

• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.

• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

customers. Treats patients, customers and colleagues with dignity and respect.

• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.

• Demonstrates good communication skills and communicates in a tactful manner.

• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team

approach.

• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).

• Consideration and acceptance of cultural differences of others; works well with individuals of diverse

backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.

• Adheres to HIPPA/Confidentiality standards.

• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Medical Officer

Reports to: Chief Medical Officer

Supervises: Shares supervision of providers at a specific site with Chief Medical Officer. Medical consultation to Nurse Practitioners and Physician Assistants of same specialty, ie. Pediatrician to PNP, Family Physician to PNP and OB/GYN Practitioners.

JOB DESCRIPTION

DEPARTMENT: MEDICAL SERVICES

JOB TITLE: ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE PHYSICIAN:

INTERAL MEDICINE, FAMILY PRACTICE, OB/GYN, PODIATRY, PEDIATRICIAN, AND GENERAL PRACTICE

ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE PHYSICIAN

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III. PRIMARY RESPONSIBILITIES:

1. Recruits, interviews, and recommends hiring of providers employed at a respective site to Chief Medical Officer.

2. Reviews and coordinates Continuing Medical Education (CME), annual leave, personal leave and unpaid leave. Makes recommendations to Chief Executive Officer for leave requiring Chief Executive Officer approval.

3. Coordinates clinical scheduling; shares development of on-call schedule and hospital rounding with Chief Medical Officer.

4. Directs disciplinary action, conflict resolution, and incident reporting involving providers. All incident reports must go to the Chief Medical Officer for signature prior to being forwarded to the Chief Executive Officer and CQI Committee.

5. Monitors and remedies provider productivity and patient satisfaction issues.

6. Provides orientation for new providers in conjunction with Chief Medical Officer and Human Resource Director.

7. Makes recommendations to Chief Medical Officer and Chief Executive Officer regarding provider contract renewals and terms of renewals, as well as performs performance reviews of team.

8. Ensures agency productivity, financial and patient satisfaction goals are attained.

9. Coordinates, facilitates and/or attends Department Head/Team Leader, provider, and site meetings..

10. Attends Board of Directors meetings at invitation of Chief Executive Officer.

11. Monitors providers’ clinical staffing to ensure adequate access for all patients during all hours of operation; works in a tandem with Operations Supervisor(s) and Chief Operations Officer to ensure unified agency effort in providing adequate access to services.

12. Serves as conduit between providers and Human Resource Director to ensure provider benefits are managed according to FCHC Personnel Policies.

13. Supports and/or participates in the discharge committee process of patients demonstrating violation to FCHC policies and procedures.

14. Addresses unanticipated clinic wide problems with appropriate teams.

ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE PHYSICIAN

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IV. PROVIDER RESPONSIBILITIES:

1. Provides comprehensive primary medical care including examination, diagnosis, treatment, patient counseling, referral and medical follow-up, including lab result and diagnostic test interpretation.

2. Provides consultation to Nurse Practitioners, Nurse Midwives and Physician Assistants.

3. Provides telephone consultation to patients and families as necessary.

4. Maintains appropriate policies, protocols, records, reports, and statistical data relevant to services provided.

5. Contributes to the quality and maintenance of on-site clinical support services such as laboratory, pharmacy, emergency kit, specialty referrals; as well as for the arrangements pertaining to outside clinical support services such as x-ray, pharmacy, and specialty referrals.

6. Consults with staff members regarding the comprehensive health care needs of individual clients.

7. Participates in Health Center’s system of after-hours coverage including weeknight, weekend call and/or hospital in-patient rounds.

8. Plans and implements Health Center programs and projects in cooperation with identified staff members.

9. Participates in the development of in-service programs related to medical issues and other pertinent patient healthcare management issues.

10. Accepts assignments and responsibilities regarding time schedules for patient care, committee work, quality assurance and other areas related to special competence.

11. Obtains hospital admitting privileges for care of hospitalized patients or utilizes services hospitalist or residency in-patient services.

12. Precepts medical students, medical residents, nurse practitioner students and physician assistant students.

V. PERIODIC DUTIES:

1. Contributes to Health Center community health activities outside of regular job responsibilities.

2. Participates in Health Center staff problem solving groups.

3. Attends and participates in department meetings, etc.

4. Performs other duties as assigned.

ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE PHYSICIAN

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VI. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive; collaboration with all direct reports.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, grant agencies, funding agencies, professional colleagues, professional organizations and education institutions, managed care plans, hospital committees especially physician/hospital collaboration groups, City, State and Federal agencies, etc.

VII. QUALIFICATIONS:

1. Doctor of Medicine or Doctor of Osteopathy required.

2. License to practice medicine in the State of Missouri and be in good standing required.

3. Drug licensed including DEA and BNDD numbers required.

4. Medicare and Medicaid provider enrollment numbers including Medicare UPIN number.

5. Board Eligible or Board-Certified status preferred.

6. Completion of residency training program in primary care specialty preferred.

7. Work experience or strong desire to work in urban community health setting preferred.

VIII. PROFESSIONAL MEMBERSHIPS:

Current membership(s) and active participation in respective medical specialty is encouraged.

IX. CONTINUING EDUCATION:

Satisfactory maintenance of continuing education standards as established by the Missouri State Medical Association required.

ASSOCIATE MEDICAL DIRECTOR/PRIMARY CARE PHYSICIAN

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X. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a detailed description of every responsibility/duty (requirement) of the job (holder).