Insurance Follow-up Representative

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly Compensation: $20.00 - $21.00 Depending on Experience

Position Overview: This Insurance Follow-Up Representative is responsible for collecting payments on outstanding claims to ensure prompt and timely reimbursement. This position also reviews accounts to determine patient eligibility for various forms of coverage, determine merit of collection efforts, and review aged accounts.

Essential Responsibilities:

• Consistently completes accurate and timely claims submission and resubmission to appropriate parties.
• Use assertive follow-up techniques with payers, providing information, corrections, and problem resolution.
• Take phone calls from internal and external customers answering questions, taking payments, and resolving issues.

Supervisory or Managerial Responsibility: 

• None

Other Duties:

• Other duties as assigned by management.

Minimum Qualifications:

• High school diploma or general education degree (GED) required. Associate degree preferred.
• Two years clerical experience in a health care setting required.
• Experience with Microsoft Office Suite required.

Location: Remote Position

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

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