Medical Office Receptionist

Job Overview

We are seeking a dynamic and detail-oriented Medical Office Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. Your responsibilities will include managing patient appointments, handling medical records, and providing exceptional administrative support to ensure smooth clinic operations. The ideal candidate is energetic, highly organized, and possesses strong communication skills to thrive in a fast-paced medical environment. This position offers an exciting opportunity to contribute to quality patient care while developing your expertise in medical administrative functions.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in procedures.
• Schedule appointments accurately using electronic health record (EHR) Athena Health.
• Verify patient insurance information, process payments, and handle medical collections efficiently.
• Manage electronic health records (EHR) systems by updating patient information, reviewing documentation, and ensuring compliance with HIPAA confidentiality policies.
• Answer multi-line phone systems with professionalism, practicing proper phone etiquette and handling inquiries promptly.
• Maintain organized medical records through filing, scanning, and data entry while ensuring accuracy in documentation review.
• Support clinical staff by coordinating care plans and scheduling follow-up appointments as needed.
• Uphold health information management standards by adhering to clinical confidentiality policies and safeguarding sensitive data.

Qualifications

• Proven experience in a medical office setting with familiarity in EMR/EHR systems. Specifically Athena Health.
• Strong knowledge of medical terminology, coding (ICD-10/ICD-9), CPT coding, and medical billing procedures.
• Excellent computer skills including proficiency in Microsoft Office Suite and 10-key typing.
• Exceptional customer service skills with the ability to communicate effectively over the phone and in person.
• Bilingual abilities are highly preferred to serve diverse patient populations effectively.
• Prior clinic experience with health insurance knowledge including Medicare is advantageous.
• Demonstrated ability to handle multiple priorities efficiently while maintaining attention to detail.
• Familiarity with clinical confidentiality policies and healthcare compliance standards such as HIPAA is essential.

Join our team where your organizational skills and compassionate approach will make a real difference in patient experiences! We are committed to fostering a supportive environment that values your contributions while offering opportunities for professional growth within the healthcare field.

Work Location: In person