Front Desk Coordinator

Front Desk Coordinator

High Performance Wellness Clinic (Growth Opportunity)

Job title: Part-Time Front Desk Coordinator — Patient Care & Scheduling (20–30 hrs/week)

Pay: 18–22 dollars per hour, based on experience, plus a raise, monthly performance bonus and team bonus after a successful 90-day introductory period

Schedule: 20–30 hours per week, Monday–Friday, no weekends

Location: North Liberty / Iowa City area, just off I-380

Read this first

This is not a sit-behind-a-desk job. During your shifts you'll be on your feet, on the phone, greeting patients, walking them back to rehab, booking appointments and keeping a busy clinic running smoothly.

Part-time doesn't mean part-effort. We're looking for someone who brings full energy to every shift and wants to grow with a clinic that's expanding.

Who we are

We're a fast-growing chiropractic and wellness clinic helping patients with everything from back pain to neuropathy, gut health, weight loss and IV therapy. Our team runs on energy, accountability and positivity. We treat our patients — and each other — like family.

What a typical shift looks like

• Greet every patient by name and make them feel at home
• Answer a busy phone line and turn callers into scheduled patients
• Call past patients to reconnect them with care
• Walk patients back to rehab and keep the flow moving between the front desk and rehab
• Manage the schedule so every provider stays full
• Take payments, explain plans and collect accurately
• Keep patient information private and handled to HIPAA standards
• Spot problems and bring solutions, not complaints

You're a great fit if you are

• A natural people person who can start a conversation with anyone
• Confident and warm on the phone — people can hear your smile
• Dependable: you show up on time for every scheduled shift
• Quick to learn new software and comfortable with Google, Excel and scheduling systems
• Organized and detail-oriented, even when three things happen at once
• Coachable: you want feedback and use it to get better
• Comfortable on your feet and moving all shift
• Genuinely interested in health and wellness
• Someone who takes ownership and looks for ways to improve things

This is NOT for you if

• You struggle with punctuality or showing up consistently
• You need a schedule that changes week to week
• You don't enjoy talking to people all day
• You prefer a slow, quiet, low-accountability job
• Feedback frustrates you instead of motivating you

Requirements

• High school diploma or GED
• 2 years of customer service experience (medical, chiropractic, dental, hospitality, retail or sales all count)
• Comfortable with Google Workspace and Excel; able to learn new programs quickly
• Reliable daily transportation
• Available 20–30 hours per week on a consistent Monday–Friday schedule
• Healthcare front desk experience is a plus, not required — we'll train the right person

What you'll get

• Consistent part-time schedule, Monday–Friday — no weekends
• Pay raise when you successfully complete your 90-day introductory period
• Monthly performance bonus based on new patients you book who show up and stay with care
• Team bonus when the clinic hits its monthly goals together
• Major holidays off
• In-clinic wellness perks
• Paid training and real growth — a path to full-time as we expand
• A positive, high-energy team that feels like family

You'll report to

Dr. Karim (Owner) and April Altenhofen (Clinic Manager)

How to apply

Apply on Indeed and answer the screening questions. Strong applicants will receive a short online assessment within 48 hours. Start date: as soon as possible.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Application Question(s):

• Do you have reliable transportation to get to work on time every day?
• This role is on your feet much of the day, walking patients between the front desk and rehab. Can you perform these duties, with or without reasonable accommodation?
• Have you worked a front desk in a medical, chiropractic, dental or PT office?
• Have you used scheduling or EHR software (any brand)?
• Rate your comfort with Google Sheets / Excel (1–5)
• Have you worked in a role where you made outbound calls or sold products/services?
• 1. In 2–3 sentences, why do you want to work in a health and wellness clinic?
• 1. Tell us about a time you made a customer's day better. What did you do?
• 1. What was your attendance like at your last job? How many unplanned absences did you have in the last 12 months?
• 1. What would your last manager say is your biggest strength and one thing you could improve?
• Which shifts can you consistently work? (Mornings / Afternoons / Either)
• Would you be interested in growing into a full-time role in the future?
• Are you available to work 20–30 hours per week on a consistent Monday–Friday schedule?

Education:

• High school or equivalent (Required)

Experience:

• customer service (in person or phone): 2 years (Required)

Work Location: In person

Salary : $18 - $22