What are the responsibilities and job description for the Desktop Support Technician position at famhealthcare?
Family HealthCare is seeking a Desktop Support Technician to join our team!
The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.
Duties
- Identify, research, and resolve technical problems for users
- Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
- Document, track, and monitor issues to ensure timely resolution.
- Work in collaboration with the System Engineers and clinical staff to resolve problems.
- Design, image, and deploy hardware solutions.
- Assist in evaluating, documenting, and deploying corporate software tools.
- Perform general technical and administrative tasks.
- Support the organization as needed
- Perform other duties as requested
- Participates in departmental or organizational meetings and trainings
- Demonstrates ability to use equipment relevant to the position
Qualifications
- AA in Computer Science or related technical field or equivalent experience
- Healthcare knowledge and experience (desired)
- Experience in a helpdesk environment
- Health information systems experience
- Customer service experience
Benefits Overview: Family HealthCare offers a comprehensive benefits package that includes medical, dental, and vision coverage; employer HSA contributions; a 401(k) plan with up to a 4% employer match; paid time off; paid and floating holidays; employer-paid life and AD&D insurance; disability coverage; an Employee Assistance Program; and additional wellness and employee discount programs. Eligibility may vary based on employment status.