What are the responsibilities and job description for the Food Server - Graveyard position at FAME Operating Company Inc?
Ellis Island Casino, Hotel & Brewery is looking for a new Food Server! We have over 800 hard-working and passionate employees between our 17 locations. Serving the Las Vegas community for over 50 years, we exist to provide opportunity, inspiration, and stability for our employees and their families through its success and growth. We offer medical, dental, and vision benefits for all of our full-time employees! Other benefits include a 401k program, PTO, and much more.
Position Summary
The primary responsibility of a Food Server is to anticipate the guest?s needs and provide each one with a positive and customized dining experience. Food servers need to show genuine hospitality to their guests and positively affect their co-workers. Restaurant and kitchen cleanliness is essential to maintaining a positive working environment and an inviting atmosphere.
Qualifications
- Knowledge of safety, sanitation, and accident prevention principles
- Thorough knowledge of the Restaurant and Bar Point-of-Sale system
- Cash handling experience, including making proper change for guests
- Basic math skills necessary to make change, including addition, subtraction, multiplication, and division
- Must be able to multitask well and work well under pressure
Essential Functions
- Practice Sanitation and Safety principles while in the kitchen and restaurant, including Health Code compliance
- Ensure the proper conditions of all equipment and facilities, alerting management when repairs are needed
- Maintain fast pace for customer service needs
- Serve all items within designated ticket time and alert management if ticket times are not being met
- Process all orders and payments in a timely fashion
- Multitask to eliminate work quickly by practicing good working habits, including cleaning up as you go and preparing for busy hours during the slow hours
- Greeting, Seating, and Serving each guest in a timely fashion
- Constant communications with guests to ensure needs are being met
- Proper handling of guest issues or complaints and alert management if guest satisfaction is not met
- Respond to a dissatisfied guest immediately
- Proper handling of guest checks with knowledge of different allowable payment methods
Physical Requirements
Food servers must be able to stand and walk swiftly for extended periods of time, bend to obtain items near the floor, carry service trays over their head, and lift up to 50 lbs. with or without assistance.
Core Values
v Service- Personalized, warm, and consistently exceptional customer service
v Value- Committed to deliver quality products for great prices
v Growth- Promote personal development and growth for all team members
v Family- Create a family-like environment by staying close to our guests and our team members
v Passion- Work with passion and enthusiasm every day
This job description is not an exhaustive list of all functions required of this position. Duties and/or responsibilities may be subject to revision to meet business needs.