Housing Stabilization Case Manager

Position Summary:

Housing Stabilization Case Manager (HSCM) plays a critical role within FAM’s housing and prevention programs, with dedicated responsibility for overseeing and providing direct case management across the Family Shelter, Permanent Supportive Housing (PSH), and Transitional Housing programs. HSCM maintains an active caseload of no more than 30 cases, focusing on high-quality service delivery and achieving long-term, sustainable housing outcomes. This position combines comprehensive, end-to-end casework—including intake, goal setting, service planning, housing navigation, documentation, and referrals—to stabilize vulnerable households and ensure services align with agency, funder, and policy standards.

Core Responsibilities (90%)

• Serve as primary case manager for clients across a spectrum of on-site programs, including family and single women's shelter, permanent supportive housing, and transitional shelter.
• Provides end-to-end case management—conducting intake and assessments, developing individualized service and housing plans, coordinating referrals to internal and external resources, supporting crisis intervention and stabilization, facilitating access to mental health, benefits, and employment supports, maintaining accurate documentation, and guiding clients through the full housing continuum from emergency shelter to permanent, stable housing.
• Maintain accurate and timely case documentation in the client database, HMIS, and client files.
• Track client progress, outcomes, and discharge planning.
• Facilitate client advocacy, conflict resolution, and coaching toward self-sufficiency.
• Develop and implement individualized housing stability plans using trauma-informed practices and establish measurable client goals with consistent follow-up.
• Navigate complex housing systems, including CES, HUD-funded programs, and local public benefits resources.
• Deliver comprehensive support, including financial coaching, navigation and tenancy education, workforce preparation, and benefit advocacy.
• Engage landlords and housing partners to secure and retain long-term housing solutions for clients and assist clients in resolving housing crises, preventing eviction, and advocating for their housing rights.
• Coordinate timely placement and matching through CES and maintain accurate documentation of all client interactions, services provided, and facility incidents.
• Record accurate time allocation in accordance with contractual requirements.
• Attend and participate in staff meetings, supervision, and training sessions.
• Ensure compliance with agency, HUD, county, and agency policies.
• Maintain timely and comprehensive case documentation in accordance with funder and agency guidelines.
• Provide timely reports to program manager and obtain approval as required to ensure smooth operations of housing services.
• Coordinate and lead family shelter weekly program meetings (e.g., house meetings, life skills workshops, goal-setting sessions) and ensure collecting feedback per policies and procedures to ensure continuous improvement.
• Enforce operating standards in accordance with rights and responsibilities, and safety requirements.
• Complete incident reports and notify supervisors of any critical events
• Perform weekly walkthroughs of the shelter, ensuring cleanliness, safety, and proper use of communal spaces.
• Coordinate and report needs for facility repairs, schedule cleaning and other vendors for units before or after move-ins and move-outs.
• Maintain inventories of supplies, furniture, hygiene products, and bedding.
• Support new client move-ins and exits, including assigning sleeping quarters and orientation to house rules.
• Respond to health and safety standards according to program policies and protocols.
• Support program manager to ensure all units are prepared promptly for new move-ins.
• Attend and participate in staff meetings, supervision, and training sessions.
• Stay informed about changes in housing policy, service models, and compliance protocols relevant to residential housing.

Supportive Responsibilities (10%)

• Attend agency or community meetings.
• Serve as support for the prevention team.
• Provide relief coverage for food program support in the pantry.
• Provide relief coverage for food satellites.
• Cover community resource fairs and events.
• Other duties may be assigned.

Qualifications

Bachelor’s degree in human services or related field, or equivalent experience working with housing and homelessness.

Minimum 3 years of nonprofit human services direct case management experience in housing/homelessness, preferably in residential services, with increasing responsibility.

Familiarity with trauma-informed care principles and Housing First approach.

Ability to maintain confidentiality, exercise sound judgment, and resolve complex issues related to service delivery and performance concerns.

Demonstrated cultural humility and effectiveness working with individuals and families from diverse backgrounds and experiences.

Knowledge of local and regional housing systems, CES, and evidence-based case management approaches.

Demonstrated experience supporting quality care through consistent adherence to service standards, documentation requirements, and client-centered approaches.

In-depth experience in crisis intervention, systems navigation, client advocacy, and motivational interviewing.

Experience mentoring or training other case managers in a social services environment.

Proficiency in HMIS, CES, and related case management databases (Apricot, PlanStreet,etc.).

Work Aptitude and Competency

Proven ability to manage competing priorities and meet deadlines in a fast-paced, dynamic environment.

Maintains strict confidentiality, exercises sound judgment, and effectively resolves complex service delivery and performance issues.

Demonstrates cultural humility and works effectively with individuals and families from diverse backgrounds and lived experiences.

Displays a positive, collaborative attitude and a strong commitment to team-based work.

Remains calm and responsive in crisis situations, utilizing de-escalation and problem-solving skills.

Possesses strong written and verbal communication skills in English.

Work Schedule

This is a full-time, onsite, non-exempt position, Monday–Friday, 8:00 AM – 5:00 PM, with after-hours on-call as assigned, and some weekends, based on program demands or events. Participation in key organizational events is required up to 75%, as needed.

Other Requirements

• Must be able to lift and carry up to 25 pounds as part of regular job duties (e.g., supplies, donations, household items).
• Completion of all required agency and program-specific trainings within 90 days of hire.
• Possession of valid First Aid and CPR certification, or must obtain within 90 days of hire.
• Must have a valid driver’s license, a clean driving record, and proof of current auto insurance.

Location and Travel

The main work location is in a confidential program site in San Clemente, with regular travel to Rancho Santa Margarita, Mission Viejo, and other sites throughout Orange County. Travel up to 25%.

Compensation and Benefits

· Starting wage is $26-29/hr.

· FAM pays 100% of the premium for the employee's coverage in the medical and dental plans; 50% of the vision premium for the employee.

· Full medical, vision, dental. FAM pays 100% of the premium for the employee’s coverage in the medical and dental plans; and 50% of the vision premium for the employee.

· Participation in the 401(k) plan

· Holiday, Vacation, and Sick PTO.

· Company-approved early days.

· Team appreciation events with incentives.

· Resale store 50% employee discount.

· Technology allowance

· On-call stipend

· Mileage and phone reimbursement.

FAM is an equal opportunity employer. Employment decisions are based on qualifications, merit, and organizational needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $26.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• nonprofit housing services: 3 years (Required)

License/Certification:

• Driver's License, clean driving record, and auto insurance (Required)

Ability to Commute:

• San Clemente, CA 92673 (Required)

Ability to Relocate:

• San Clemente, CA 92673: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person