What are the responsibilities and job description for the Senior Claims Specialist position at Falvey Insurance Group?
About Falvey Insurance Group
Join the Falvey Insurance Group Family!
At Falvey, being a part of the family has nothing to do with your last name.
As a family-owned business, tight knit values are central within our organization and remain strong despite our growth to 250 employees. We encourage one another, celebrate each other's successes and genuinely care about each other. Employee recognition, career development plans, and internal events- like cookouts in the summer - are at the heart of our organization. Falvey Insurance Group is one of the largest Marine Insurance MGAs in the country and was founded on the pillars of Technology and Operational Excellence.
Summary Of The Position
At Falvey Insurance Group, the Senior Claims Specialist plays a critical part in supporting our Transportation & Logistics solution; a comprehensive program that combines legal liability and all-risk cargo coverage into one streamlined offering for logistics providers and their clients. This position is responsible for independently managing complex, high-severity, and hybrid claims across both coverage lines, ensuring accurate, timely, and service-focused resolution for all stakeholders. This is a high-impact, collaborative role designed for a professional who thrives in a dynamic environment and is eager to help shape how Falvey delivers value through best-in-class claims operations.
Position Functions
The Senior Claims Specialist should have an advanced understanding of insurance issues, be customer service oriented, and demonstrate the ability to share knowledge and work effectively in a team environment. The candidate must uphold confidentiality and compliance with all regulatory and internal standards.
Strong verbal and written communication skills. Ability to interact with all levels of company staff including management, underwriting, marketing and legal departments with a customer service focus on internal and external customers. Organizational, analytical, and problem-solving skills with the ability to manage and prioritize multiple projects.
Must be able to evaluate coverage decisions for claims based upon the documents, surveyor's investigative reports and applicable marine insurance policy.
Other Requirements
Must be able to sit and work quietly for extended periods of time, operate a computer, and answer and communicate on a telephone.
Supervisory Responsibilities
Business-casual fast paced multi-tasking office environment. Equipment used; Computer, telephone, copy machine, scanner.
Hours of Operations
This position supports our marketing efforts internationally. This position's work hours are Monday through Friday 9am - 5pm, in a hybrid work environment. Our hybrid environment is 3 days within our business-casual office environment. Of these 3 days in the office, Wednesday and Thursday are required, and employees may work from home the other 2 days. Our employees choose their schedule. This position requires occasional flexibility for working additional hours to accomplish project objectives.
Join the Falvey Insurance Group Family!
At Falvey, being a part of the family has nothing to do with your last name.
As a family-owned business, tight knit values are central within our organization and remain strong despite our growth to 250 employees. We encourage one another, celebrate each other's successes and genuinely care about each other. Employee recognition, career development plans, and internal events- like cookouts in the summer - are at the heart of our organization. Falvey Insurance Group is one of the largest Marine Insurance MGAs in the country and was founded on the pillars of Technology and Operational Excellence.
Summary Of The Position
At Falvey Insurance Group, the Senior Claims Specialist plays a critical part in supporting our Transportation & Logistics solution; a comprehensive program that combines legal liability and all-risk cargo coverage into one streamlined offering for logistics providers and their clients. This position is responsible for independently managing complex, high-severity, and hybrid claims across both coverage lines, ensuring accurate, timely, and service-focused resolution for all stakeholders. This is a high-impact, collaborative role designed for a professional who thrives in a dynamic environment and is eager to help shape how Falvey delivers value through best-in-class claims operations.
Position Functions
- The Senior Claims Specialist duties will include:
- Manage complex transportation and logistics claims across both legal liability and all-risk cargo coverage lines, including high-severity and hybrid scenarios.
- Interpret and apply policy language to manage the end-to-end handling of claims, analyzing claims data and trends.
- Work closely with underwriting, legal, and client-facing teams to ensure timely, accurate, and service-focused claim resolution.
- Apply expertise in cargo and logistics claims, including freight contracts, Incoterms, and detailed coverage interpretation.
- Contribute to refining and improving internal workflows, documentation, and claims processes
- Support client engagement and educate clients, brokers, and partners on the Transportation & Logistics program’s coverage structure and claims procedures.
The Senior Claims Specialist should have an advanced understanding of insurance issues, be customer service oriented, and demonstrate the ability to share knowledge and work effectively in a team environment. The candidate must uphold confidentiality and compliance with all regulatory and internal standards.
Strong verbal and written communication skills. Ability to interact with all levels of company staff including management, underwriting, marketing and legal departments with a customer service focus on internal and external customers. Organizational, analytical, and problem-solving skills with the ability to manage and prioritize multiple projects.
Must be able to evaluate coverage decisions for claims based upon the documents, surveyor's investigative reports and applicable marine insurance policy.
Other Requirements
- A degree or certificate in any related business field or equivalent industry experience.
- 5 years of experience as a Claims Associate, or similar role, is required.
- An active adjuster’s license and non-resident licenses is required. If you do not have one, it will be required to obtain one within a year of employment.
- Also, a willingness to complete continuing education courses in the insurance field.
Must be able to sit and work quietly for extended periods of time, operate a computer, and answer and communicate on a telephone.
Supervisory Responsibilities
- Growth potential - Supervise and mentor a team of claim adjusters.
Business-casual fast paced multi-tasking office environment. Equipment used; Computer, telephone, copy machine, scanner.
Hours of Operations
This position supports our marketing efforts internationally. This position's work hours are Monday through Friday 9am - 5pm, in a hybrid work environment. Our hybrid environment is 3 days within our business-casual office environment. Of these 3 days in the office, Wednesday and Thursday are required, and employees may work from home the other 2 days. Our employees choose their schedule. This position requires occasional flexibility for working additional hours to accomplish project objectives.