Client Service Representative

Falmouth Veterinary Hospital is looking to add a compassionate and skilled Client Service Representative to our team.

Falmouth Veterinary Hospital is an AAHA-accredited, state-of-the-art, 7-doctor practice. FVH is a team-oriented, fun, and compassionate environment. Our hospital provides the most advanced medicine and surgery with an emphasis on low-stress handling of patients. We are committed to workplace wellness and will value your contribution to making our workplace enjoyable for all: staff, clients, and pets.

We promote career growth, work-life balance, and never pigeonhole individuals. With a dedicated training manager and state-of-the-art facility, growth opportunities are endless. We believe that a supported and happy work environment for our employees makes for a better hospital and a positive client experience. At FVH, you can enjoy a meaningful career in a team-oriented and supportive atmosphere. If you share a commitment to compassionate care, teamwork, and growth in your career, we would love to talk with you more.

Client Service Representative

Falmouth Veterinary Hospital in Falmouth, ME

$20.00 - $21.00 an hour

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Prepares client invoices for services performed and handles medical records entries accurately
• Handles payment transactions

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.