Thrift Shop Warehouse Manager

Position Summary: The Thrift Shop Warehouse Manager shall be responsible for overseeing all warehouse operations that support the daily business operations of the Shop. This role manages the receiving, sorting, processing, and storage of donated goods while ensuring efficient inventory flow from donation intake to the sales floor. The Warehouse Manager supervises warehouse staff and donation volunteers, maintains a safe and organized work environment, and ensures operational procedures maximize productivity.

The Manager will at all times connect the work of the Thrift Shop to the mission and purpose of the Falmouth Service Center (FSC) and serve as an ambassador for both the Thrift Shop and FSC with donors, customers, and volunteers.

Key Responsibilities:

Warehouse Operations

• Manage daily warehouse operations, including receiving, sorting, storage, and dispersal of donated merchandise.
• Develop and implement efficient processes for handling donations and inventory movement.
• Coordinate the timely transfer of merchandise from the warehouse and storage areas to the volunteers working to process items for the retail floor.
• Ensure warehouse organization and cleanliness standards are maintained.
• Monitor warehouse and storage capacity and optimize storage utilization.
• Order all warehouse supplies and receive deliveries from vendors. Properly store all deliveries.
• Receive donations and help donors to unload their cars. Oversee all donations volunteers.
• Bring merchandise onto the thrift shop sales floor and assist customers as needed with loading their cars with a purchase.
• Monitor warehouse-related expenses and assist in warehouse budget management.
• Recommend process improvements to increase efficiency.
• Collaborate with leadership to support organizational goals and mission.
• In conjunction with Director of Warehouse Logistics & Operations at FSC, the Manager will work to maintain vehicles and building, ensuring all inspections happen on a timely basis.
• Maintain DOT daily inspections and drivers’ time records
• Aid with maintaining physical plant and grounds. This will include light maintenance.

Staff and Volunteer Management

• Train, schedule, and supervise warehouse employees and volunteers.
• Provide ongoing coaching and performance feedback for warehouse staff and volunteers.
• Foster a positive, team-oriented work environment.
• Ensure all team members follow established operational and safety procedures.
• Coordinate volunteer assignments and recognize volunteer contributions along with Shop Manager and Asst. Manager.
• Engage in bi-weekly meetings with shop management team to address organizational needs in a coordinated manner.

Donation Management

• Oversee donation intake and ensure items are appropriately categorized and processed.
• Along with shop management team, track and manage donation inventory flow and identify opportunities to improve product turnover.
• Coordinate furniture donation pickups and merchandise transportation to FSC’s Community Closet, using box truck.
• Coordinate the recycling and/or disposal of unsellable items.
• Maintain accurate records of donations and inventory levels.

Safety and Compliance

• Ensure compliance with workplace safety regulations and best practices.
• Conduct regular safety inspections and address hazards promptly ensuring all volunteers follow recommendations and guidelines.
• Train staff and volunteers on safety and proper lifting techniques.
• Maintain equipment, including carts, shelving systems, and vehicles as applicable.
• Ensure compliance with organizational policies and local regulations.

Qualifications

Skills and Experience

• 3 years of warehouse, logistics, or thrift retail experience preferred
• Prior supervisory or team leadership experience strongly preferred
• Ability to supervise staff and volunteers of all ages and from diverse backgrounds
• High school diploma or equivalent
• Ability to lift and move up to 50 pounds regularly
• Current MA driver’s license with good driving record
• DOT physical required
• Strong commitment to FSC and Hand in Hand’s missions
• Strong organizational and time-management skills
• Strong customer service and interpersonal skills required
• Proficiency in Microsoft Office suite
• Ability to prioritize and to function smoothly under pressure. Flexibility is critical.
• Strong communication skills and ability to handle difficult situations in a calm manner
• Ability to work both independently and as part of the staff team

Work Schedule

• Full-time position. Shop is open Tuesdays – Saturdays.

MISSION:

The mission of the Falmouth Service Center (FSC) is to ease stress, reduce hunger and improve the quality of life for our neighbors in need. FSC works to increase self-sufficiency by helping to build networks among clients, neighbors and agencies.

The mission of Hand in hand, the FSC Thrift Shop, is to provide a continuous and strong revenue stream by selling high quality, repurposed goods donated by the community in support of FSC client services.

Supervision Received: The Warehouse Manager will be supervised by the Thrift Shop Manager. Daily consulting with the shop management team is required on all Thrift Shop activities in a collaborative effort to maintain a team atmosphere and cohesive working environment.

How to Apply: Please submit a statement of interest with your resume and email it to Kerin Delaney, Executive Director.

The position will remain open until filled.

The Falmouth Service Center, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Full-time

Pay: $55,120.00 - $62,400.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Experience:

• Supervising: 1 year (Required)
• Warehouse: 1 year (Preferred)
• Logistics: 3 years (Preferred)

Ability to Relocate:

• East Falmouth, MA 02536: Relocate before starting work (Required)

Work Location: In person

Salary : $55,120 - $62,400