What are the responsibilities and job description for the Front Desk Supervisor position at Falmouth Inn?
About us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Lively atmosphere
- Flexible working hours
- Safe work environment
- On-the-job training
Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures. Maintain a positive work environment. Be able to accommodate guests during their stay in an attentive, courteous and friendly manner, Communication skill, problem solving ability, basic computer knowledge. Responsibilities includes front desk related work, assisting guest, phone reservations, scheduling, assist manager, be able to work with team. Professional candidate with great customer service experience of more than 3 year. Flexibility for schedule, willing to learn more.
Summary
As a Front Desk Supervisor, you will be pivotal in delivering outstanding customer service and managing front desk operations in a hospitality setting. Reporting to the Front Office Manager, your role encompasses overseeing guest services, ensuring smooth check-in and check-out processes, and maintaining effective communication with guests and staff. Your core skills in hospitality and phone etiquette, combined with premium skills in hotel management and multilingual communication, will enhance the guest experience. By leveraging your relevant skills in guest relations and multi-line phone systems, you will contribute to a welcoming and efficient environment for all guests.
Pay: $19.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $19 - $21