What are the responsibilities and job description for the Counter Representative position at Falls of Neuse Management LLC?
American Welding & Gas, Inc. has an immediate opening for a Counter Representative in our Wausau, WI location.
Provide excellent customer service by assisting customers with ordering and purchasing products (industrial, medical, food grade, specialty gases along with welding/industrial supplies). Performing material handling functions within the branches.
Responsibilities:
- Support customer experience in store and via phone when ordering and purchasing products through cash and charge account transactions
- Assist with administrative duties including daily transaction reconciliation, filing, end of day processing and opening/closing the store
- Ensure inventory is organized and properly stored in the warehouse; stock showroom as needed
- Receive and process inbound freight, including logging, receiving purchase orders and filling backorders
- Assist branch manager in achieving and/or surpassing targeted budgeted sales projections
- Assist branch manager with building and equipment maintenance
- Conduct cylinder exchanges, purchases and returns
- Fill various types of cylinders
- Maintain fill records to ensure compliance and accountability
- Prepare outbound freight for delivery, including picking, packing and staging for loading on trucks and/or shipping via other means
- Ability to operate forklift
- Follow and comply with all company safety policies
- May assist in deliveries as needed
- Other duties as assigned
Qualifications
- High School Diploma/GED
- Previous customer services experience required
- Excellent verbal and written communication skills required Knowledge of welding processes and gas supplies preferred
- Able to lift 75 pounds; maneuver 100 pounds with mechanical assistance (rolling cart, pallet jack, etc.)
- Proficient Microsoft Office computer skills preferred
- Detail oriented; team player and adaptable
- Must have Clean Driving Record
Physical requirements:
- Lifting, bending, twisting, climbing, crouching, kneeling
- Repetitive movement
- Operating motorized equipment
- Sitting; standing; walking
- Working indoor/outdoor as business needs
- Working at increased noise levels
- Safety hazards
AWG is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality.
American Welding & Gas is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.