Patient Care Coordinator

At Falling Waters, we bring chiropractic, physical therapy, and massage therapy together under one roof to help patients recover from auto injuries, work injuries, spine conditions, and sports injuries — because healing works best as a team effort. We're looking for a Patient Care Coordinator who wants to be the steady, welcoming presence patients count on, from their first phone call through their last visit.

We're dedicated to creating a nurturing environment where you can excel. As a Patient Care Coordinator, you'll be an integral part of our healthcare team, ensuring each patient receives a compassionate and seamless experience. Your role will involve coordinating care, managing appointments, and facilitating communication between patients and providers. Your ability to build trust and provide outstanding service will help us deliver comprehensive care that truly impacts lives.

You'll enjoy competitive pay and a comprehensive benefits package, including medical, dental, vision, and a retirement plan with company match. Join us in providing exceptional healthcare services and making a positive difference in our patients' lives. Let's create meaningful change together. Visit us at fallingwaterscenter.com to see our full range of services and meet the team you'd be working alongside.

Compensation: $17.85 - $19 hourly yearly

Qualifications

• Experience in coordinating patient appointments and managing schedules efficiently.
• Ability to communicate clearly and empathetically with patients and healthcare providers.
• Proven track record of maintaining accurate and confidential patient records.
• Strong organizational skills and comfort juggling multiple schedules and priorities.
• Ability to assist patients in understanding their care plans and addressing their concerns.
• Experience in collaborating with healthcare teams to enhance patient outcomes.
• Proficiency in monitoring patient progress and ensuring continuity of care.
• Proficiency in using computer software programs and management.
• A calm, detail-oriented approach — you catch the small things before they become big things.
• A collaborative mindset; you work well as part of a multidisciplinary care team.
  
  

Responsibilities

• Serve as the first point of contact for patients, setting a warm, professional tone for their care experience.
• Coordinate and manage appointments across our chiropractic and physical therapy providers.
• Facilitate communication between patients and providers to keep treatment plans, referrals, and follow-ups on track.
• Manage patient records with precision, maintaining confidentiality and accuracy.
• Maintain accurate, HIPAA-compliant patient records and documentation.
• Assist patients in understanding their personalized care plans that align with patient needs and goals.
• Provide empathetic support to patients, addressing concerns and fostering trust.
• Collaborate with the healthcare team to streamline processes and improve patient outcomes.
• Monitor patient progress and follow up on care plans to ensure continuity of care.
• Maintain the aesthetics and functionality of the clinic in relation to cleanliness and ambiance.
• Patient account payments, collections, and sales.