What are the responsibilities and job description for the Client Care Manager position at Falcon Recruitment?
Client Care Manager – Home-Based Elder Care | Full-Time | Palo Alto, CALocation: Palo Alto, CA (Local travel required – up to 75%)Employment Type: Full-TimeCompensation: Salary Monthly BonusesAre you passionate about improving the quality of life for others? We're looking for a compassionate, experienced Client Care Manager to join our team and help us deliver exceptional home care services to aging clients and their families. This role offers the chance to make a real difference, supporting high-quality, concierge-based elder care with a focus on dignity, independence, and personalized support.What You'll Do:Serve as the primary relationship manager for clients and their familiesConduct in-person client assessments and reassessments to evaluate care needsRecommend personalized care plans to enhance quality of lifeGuide clients and families through the onboarding process to initiate servicesMaintain accurate and timely care documentation and updatesCommunicate proactively with internal care teams, caregivers, and external providersMatch clients with appropriate caregivers and oversee introductionsMonitor and adjust client services and caregiver training as needs evolveResolve client or caregiver issues and complaints with professionalism and discretionConduct home safety assessments and ensure quality assurance standards are metAdjust client rates as needed based on care changes or satisfaction levelsSupport compliance with state regulations and internal policiesIdentify cross-referral or service expansion opportunitiesParticipate in on-call and after-hours support as neededOther duties as assignedQualifications:Bachelor's Degree in Human or Health Services or related field (or equivalent work experience)Excellent communication, customer service, and conflict resolution skillsProficiency in documentation systems and general computer skillsValid driver's license and proof of insuranceAbility to lift and carry up to 20 poundsAbility to sit, stand, and walk for extended periodsPreferred:3 years of experience in health care, elder care, social work, or a related industryWhy You'll Love Working With Us:Make a lasting impact on clients and familiesMonthly performance bonusesSupportive, mission-driven team cultureStructured training and onboardingClear paths for growth and advancementBenefits (Full-Time Employees):Medical, Dental, and Vision InsuranceLife InsuranceTouchCare VirtualCare ServicesHealth Savings Account (HSA)Flexible Spending Account (FSA)401(k) Company MatchingEmployee Assistance Program (EAP)PTO plan for non-exempt employeesFlexible PTO for exempt employeesPaid Holidays Floating HolidaysPet InsuranceWe are an Equal Opportunity Employer (EOE) and welcome applicants from all backgrounds.
Salary : $75,000 - $85,000