What are the responsibilities and job description for the Veterinary Clinic Customer Service Representative position at Faithful Friends Animal Society?
Are you an experienced vet med professional looking for a fun, fast-paced environment and work that makes a difference? Come join the team!
Faithful Friends Animal Society is a comprehensive, nonprofit animal welfare organization that serves 18,000 pets and 24,000 people a year through programs and services that focus on the most vulnerable. For 25 years, Faithful Friends has led reforms in animal welfare that have become the building blocks for a comprehensive, humane animal welfare system in Delaware. The number of pets and people we serve each year continues to increase as the demand for our services continues to grow.
Our team is dedicated to excellent communication between our staff and clientele. We offer a fear free environment to assure that all of our patients have a positive vet experience.
Responsibilities:
- Greet clients and patients warmly, in person and by phone, and set a calm, welcoming tone for pet owners
- Schedule, confirm, and reschedule appointments, balancing doctor availability and urgent walk-ins
- Check patients in and out, update client and pet records, and collect accurate contact and medical history
- Process payments, estimates, deposits, and payment plans, and clearly explain charges to clients
- Answer questions about services, hours, pricing, and policies, and route medical questions to the right team member
- Triage incoming calls, recognizing emergencies and escalating them to clinical staff immediately
- Communicate with empathy during difficult moments, including end-of-life appointments and sensitive financial conversations
- Maintain a clean, organized front desk and reception area
- Work with the practice management software to keep schedules and records accurate
- Collaborate with technicians, assistants, and doctors to keep patient flow smoth
Qualifications/Skills:
· Knowledge of veterinary medicine
· Strong problem-solving, administrative, and organizational skills
· The ability to multitask in a high-volume clinic
· Proficient in all Microsoft Office applications
· Effective communication skills
· Exceptional customer service skills
· Detail-oriented, patient, and empathetic
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Experience:
- Veterinary clinic: 2 years (Required)
Work Location: In person
Salary : $18 - $20