What are the responsibilities and job description for the Manager, Application Support position at Faith Technologies Incorporated and Careers?
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And as “one of the Healthiest 100 Workplaces in America” is focused on the mind/body/soul of team members through our Culture of Care .
The Application Support Manager is responsible for leading a team of professionals who provide support for the company’s critical business applications. The Application Support Manager oversees the daily operations of the application support team, ensuring that all incidents and requests are handled promptly and effectively. This role involves managing the team, coordinating with vendors and stakeholders, and driving continuous improvement initiatives. The manager will also be responsible for developing and maintaining monitoring systems, optimizing application performance, and ensuring that all processes comply with relevant security and regulatory standards. Additionally, the manager will play a crucial role in strategic planning, capacity management, the lifecycle management of applications, and implementing best practices to enhance the overall user experience.
MINIMUM REQUIREMENTS
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
Experience: 5 years of experience in application support or a similar role, with at least 2 years in a leadership position. Or any appropriate combination of education and experience as determined by leadership.
- Strong knowledge of application lifecycle management, incident management, and problem resolution.
- Experience with application monitoring tools, performance optimization, and capacity planning.
- Proven ability to manage and develop a technical team.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Experience working with third-party vendors and managing contracts.
- Strong understanding of ITIL or other relevant frameworks is preferred.
- Familiarity with security best practices and compliance requirements related to application management.
Travel: 0-10%
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday; however, work may be performed at any time on any day of the week to meet business needs.
KEY RESPONSIBILITIES
- Leads and manages the application support team, providing guidance, coaching and support to team members.
- Develops and implements support processes and procedures to ensure efficient and effective resolution of application-related issues.
- Monitors team performance and ensure that SLAs are met.
- Collaborates with other departments to ensure seamless integration and support of applications.
- Provides regular reports on team performance and application support metrics.
- Identifies and implements improvements to support processes and tools.
- Manages vendor relationships and serves as the primary liaison between the application support team and business units.
- Ensures high levels of customer satisfaction by providing timely and effective support.
- Manages escalations and resolves complex application-related issues.
- Conducts regular team meetings and performance reviews.
- Stays up to date with industry trends and best practices in application support.
- Performs other related duties as required and assigned.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
Benefits are the Game-Changer
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.