Unit Support Specialist-BHU

Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Non-Exempt
Shift Details : 8a-4:30p
Department : Behavioral Health Unit | Reports To: Director-Behavioral Health

The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

Duties include a clerical function which requires the ability to work under minimal supervision, carrying out general office duties in a fast-paced environment. Provides administrative support as directed by the department’s leadership team. Requires effective communication skills, functioning as the department’s receptionist. Must possess the knowledge and skill to navigate complex electronic health record (EHR) and other computer systems. Maintains adequate unit supplies within the guidance of cost containment as outlined in organizational policies. Performs other clerical/non-professional services in caring for the needs of the patients, visitors, providers, and staff in the department.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities:

1. Provide real-time scanning of all paper documents to ensure the electronic chart is always as complete as possible for physician and other clinicians to review their patient rounding activities. Performs concurrent quality analysis review on all scanned documents.

2. Acts as a resource and provides support for all staff of BHU

3. Demonstrates the ability to effectively manage appropriate transfer of medications from the Pneumatic Tube System to the designated health care worker per policy.

4. Enters patient charges and ensures all patient charges have been received to enter.

5. Maintains a complete electronic patient chart and companion paper chart per policy.

6. Triages phone calls appropriately and transfer calls to the appropriate staff member.

7. Interacts with patients, families, visitors, and coworkers in a professional, empathetic manner.

8. Performs various functions to support the clinical unit such as supplies, inventory control, manage unit telephone, monitor OneVue, inventory, laundry, and others as identified.

9. Demonstrates the ability to understand and maintain office equipment to include, but not limited to, copy machine, telephone, facsimile, scanner, label and armband equipment, computers, printers.

10. Maintains unit specific logs and reports. Develops and maintains an organized, readily accessible filing system.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION (Minimum Requirements for Position):

GED or High School Diploma preferred.

EXPERIENCE:

Previous customer service experience preferred.

Previous healthcare experience preferred.

Skills/Knowledge Requirements:

SKILLS (If Applicable):

Language Skills – Ability to read, write, speak, and understand the English language required.

Computer Skills-Ability to navigate various programs required.

KNOWLEDGE (If Applicable):

Clerical or medical terminology knowledge and experience preferred.

Other Certifications/Requirements:

Non-Violent Crisis Intervention Advanced Program obtained within six months from date of hire required.

Must be 21 years of age to apply required.

Faith Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.