IT Infrastructure Analyst II

Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Exempt
Shift Details : Evening and weekend work will be required as needed for projects.
Department : Information Technology | Reports To: Manager-IT Infrastructure & Telecommunications

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

Responsible for the installation, configuration, maintenance, and support of an organization’s computer systems, mobile device management, networks (LAN/WAN), and servers. Collaborate with or escalates issues to vendors and subject matter experts as needed. Monitors systems to ensure configurations, performance, resources, and security of the systems meet user needs. Maintains and supports computer hardware and software, and diagnoses issues when necessary. Ensures security measures are effective, including backup and disaster recovery. Trains and/or mentors junior staff.

*** This position may be performed on-site, hybrid, or remotely with the following guidelines:

• The employee resides in Nebraska
• Successfully completes a 90 day on-site introductory period starting on Day 1
• If fully remote, may be required to come on-site up to 20%
• Adherence to all other organizational remote work requirements and policies

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities:

1. Designs, implements, and maintains complex system infrastructures. This includes applying OS patches, upgrading administrative tools, and performing daily system monitoring. This role will ensure the integrity, availability, and efficiency of all hardware, server resources, and key processes, including scheduled jobs like backups

2. Assists in designing, building, and implementation of the security posture for a variety of information systems. This involves protecting software from intrusion, ensuring infrastructure is secure, and evaluating user access to confirm it is appropriate. This role also includes monitoring for of hacking incidents, providing guidance to users, and auditing security master files.

3. Constructs, supports, and maintains information system integrations to ensure efficiency and cost-effectiveness while always looking for opportunities for automation. This involves analyzing client systems and infrastructure to guarantee compatibility and adherence to connectivity standards.

4. Assists with managing the local area network (LAN), including performance, maintenance, security, and upgrades. This role involves assisting with monitoring network traffic, troubleshooting network protocols (IP, TCP, OSPF, BGP), and analyzing application interactions at the network layer.

5. Responsible for storage management practices, including developing storage allocation, backup, and archival procedures. This role is also involved in monitoring storage usage and resource utilization, as well as detecting and resolving system outages quickly.

6. Assist in the management of desktop services enterprise-wide, including troubleshooting and problem resolution for devices like desktops, laptops, tablets, and smartphones. This also includes the maintenance of remote control, software distribution, and virus protection services.

7. Navigates technical issues related to telehealth devices, including installation support, troubleshooting, coordinating with vendors, and resolving any stakeholder issues.

8. Maintains voice and data networks by running, pulling, terminating, and splicing cables. This includes installing telecommunications equipment, following industry standards, and coordinating with contractors.

9. Manages setups, changes, and moves for on-site and remote telephones. This involves programming telephone switches, installing system and firmware updates, and maintaining backup procedures for the phone system.

10. Maintains up-to-date job knowledge by participating in educational opportunities and reading technical publications.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION (Minimum Requirements for Position):

Associate’s Degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Current, valid driver’s license issued in the state of legal residence required.

Operate FRHS owned vehicles required.

IT Certification in one or more role specific systems preferred.

Previous Experience Requirements:

EXPERIENCE:

Previous experience with supporting and managing IT Infrastructure required.

Combination of four years of education and experience in position field required.

Skills/Knowledge Requirements:

SKILLS (If Applicable):

Language Skills – Ability to read, write, speak, and understand the English language required.

KNOWLEDGE (If Applicable):

MS O365; MS Intune; Active Directory; MS Server; MS SQL required.

SQL Server, MS Teams, SharePoint, Backup Systems and Network/Cloud Storage required.

LAN/WAN, Wireless Network, and VPN Management Tools preferred.

Network topology, Ethernet, and Wireless Networking required.

Antivirus Administration preferred.

Omnissa Virtual Desktops and Server preferred.

Other Certifications/Requirements:

Your own personal smart phone (Faith Regional mobile apps, as well as consent to receive messages by SMS/MMS on personal phone, may be necessary to perform the functions of this position) required.

Either possess or obtain Panduit cable certification within 6 months of hire required.

Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.