Health Coach

Work Status Details : Full Time | 80.00 Hours Every Two Weeks
Exempt from Overtime : Non-Exempt
Shift Details : M-F 8-4:30
Department : FRPS | Reports To: Director-Quality & Epic Clinic Credential Trainer (FRPS)

The mission of Faith Regional Health Services is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

Summary:

The Health Coach is a licensed professional who is responsible for assessing, planning, implementing, and evaluating patient care. Ultimately responsible for documentation of interventions, outcomes, discharge plans, and patient/family education. Collaborates with physicians and other members of the interdisciplinary health care team to provide continuity of care. The Health Coach is responsible for the direction and assignment of nursing interventions that may be performed by others. Works directly with patients on goal setting, self-management of chronic diseases, and ensuring patient accountability toward reaching their personal goals. Must prove knowledge of diabetes management education and medications. Must demonstrate the knowledge and skills necessary to provide age-appropriate patient care and is accountable for the policies and procedures of the organization. The Health Coach must have a current Registered Nurse (RN) or Licensed Practical Nurse (LPN) license.

The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.

Responsibilities:

Essential Job Duties and Responsibilities:

1. Demonstrates ability to appropriately modify approach and procedures to meet needs of age/diversity of population served for the following age groups:

• Neonate (birth – 28 days)

• Infant (29 days – less than 1 year)

• Pediatric/Child (1 year – 12 years)

• Adolescent (12 years – 18 years)

• Adult (18 years – 65 years)

• Geriatric (over 65 years)

• Incorporates cultural considerations in the provisions of care.
• Knowledge of growth and developmental stages.
• Considers life changes/effects on health beliefs and behaviors.
• Provides necessary safety measures.
• Provides information and involves family/caregiver in decision making.

2. Performs all responsibilities/duties required by Faith Regional Physician Services as defined in the scope of practice, to ensure that the unique nature of the patient is addressed. This includes, but is not limited to, the age of the patient served.

• Consistently demonstrates competent use of the nursing process to assess, prioritize, formulate, implement, evaluate and adapt the interdisciplinary plan of care to meet the patient's age-specific needs.
• Provides information and involves family/caregiver in decision making as appropriate.
• Uses specific population knowledge to appropriately modify approach and procedures to meet the need of the age groups served.
• Consistently and skillfully performs and documents physical screening and tests, including but not limited to, EKG, auditory, glucometer, collection of cultures, venipunctures, urine testing, and TB testing.
• Assists the Physician with biopsies, cystoscopies, CMG's, cast application and removal, injections and other procedures as directed.
• Schedules surgery and obtains appropriate insurance authorizations for surgery and tests.
• Orders supplies for the clinic.
• Cleans and processes clinic instruments and equipment.
• Formulates and initiates patient plans of care as appropriate and provide continuity of care to meet the age specific needs.
• Includes and communicates the plan of care to patient, family, significant others and relays pertinent information through appropriate documentation and referral to other health care team members.
• Carries out physician orders within scope of practice.· Records information on the patient record in accordance with charting and regulatory guidelines.
• Recognizes changes in patient status based on interpretation of assessments and carries out physician orders.
• Accurately and skillfully performs and documents all procedures and treatments administered to patients during their clinic visit.
• Delegates and assigns appropriate aspects of patient care.· Organizes and adjusts workload to meet the needs of the clinic and maintain patient flow.
• Makes appointment call backs to patient/family with appropriate documentation.
• Appropriately utilizes a triage process for patient call-ins with appropriate documentation.
• Calls in medication orders from physicians to appropriate pharmacy when needed. Makes appointments for patients as ordered by physicians. Communicates instructions to patients and others as necessary with appropriate documentation.
• Reviews, processes and calls patients with pending lab x-ray and drug screen results after physician review of those results.
• Administers IV fluids as appropriate.
• Calculates and verifies dosage for drug administration.
• Identifies educational needs for patient/family.
• Uses available teaching aids to implement teaching plan for assigned patient/family and revises the plan based on evaluation of effectiveness.
• Maintains a safe and therapeutic patient environment.
• Assesses patient/family level of understanding of their rights and responsibilities as healthcare consumers and includes them in decision making.
• Advocates for patient's needs through communication and the interdisciplinary planning process.
• Contributes to a caring environment in the workplace.
• Assists with implementation of policies and standards from professional and/or specialty organizations in the practice setting.
• Increases knowledge about the ethical/legal/professional standards of nursing.
• Promotes the profession of nursing in the community.
• Demonstrates professional accountability.
• Works to maintain positive team relationships with co-workers, physicians, and other members of the healthcare team.
• Demonstrates the ability to problem solve and offer solutions.

3. Performs Health Coach Duties:

• Educates patients and their support persons on chronic conditions and related medications.
• Works with patients and their support persons on self-management support including setting short and long-term goals for self-management of chronic diseases, including the assessment of barriers, risks, and educational opportunities.
• Plans follow-up appointments between provider visits or after hospitalizations, and update patient’s primary care providers (PCP’s) as necessary to progress towards patient’s set goals.
• Documents meetings with patients, document pertinent education material given and discussed with patient and/or support persons, and any interventions that take place during that meeting.
• Coaches and encourages patients and their support persons on healthy lifestyles, physical activity, and healthy eating/diets.
• Demonstrates proper use of injectable diabetes medications and insulin.
Collaborates with patient’s primary care providers (PCP), specialty providers, Providence Medical Center Registered Dietician, Northeast Nebraska Department of Health and Human Services, and other pertinent community resources as necessary to provide continuity of care for patients.

Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other information:

Job Requirements:

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

EDUCATION (Minimum Requirements for Position):

Graduate of an accredited school in a health profession program required.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be a currently licensed Nurse or Allied Health Professional in the State of Nebraska required.

Basic Life Support (BLS) obtained within one full month from date of hire (Travelers-required upon hire) required.

Previous Experience Requirements:

EXPERIENCE:

Previous clinical experience preferred.

Skills/Knowledge Requirements:

SKILLS (If Applicable):

Language Skills – Ability to read, write, speak, and understand the English language required.

Computer Skills – Ability to use computers and related technology efficiently required.

Customer Service preferred.

Time Management – Ability to manage time and tasks efficiently required.

Interpersonal Skills – Ability to socially interact and communicate with others in a positive and professional manner required.

KNOWLEDGE (If Applicable):

Patient rights, safety practices, infection control practices and risk management principles required

Other Certifications/Requirements Required

Current, valid driver’s license issued in the state of legal residence required.

Faith Regional Health Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.