Medical Assistant/Spanish Medical Interpreter

The primary responsibility of this position is to perform Medical Assistant duties in support of patient care — rooming patients, obtaining vital signs, completing clinical workups, assisting providers and nurses, maintaining patient flow, and supporting referrals and front office operations.

Because a meaningful portion of FFMC's patient population speaks Spanish as a primary language, this position also uses its Spanish-English language ability to assist with interpretation and translation for patients, providers, nurses, and staff during medical visits, telephone calls, patient education, referrals, and follow-up communication. Interpretation support is an important added capability of this role rather than its central function.

This position reports directly to the Clinic Director and is a full-time, 40-hour-per-week position, Monday through Friday, 8:00 a.m.–5:00 p.m.

Organization Mission, Vision, and Values

Mission Driven by faith, we provide hope and healing to our hardworking neighbors in need.

Vision Our vision is that all Middle Tennesseans have the healthcare home they need to lead a fulfilling life.

Values At Faith Family Medical Center, our values are to:

• Love First
• Inspire Hope
• Serve with Grit
• Set the Standard
• Always Believe

Primary Duties and ResponsibilitiesI. Clinical / Medical Assistant Responsibilities — PRIMARY RESPONSIBILITY

• Treats every patient with loving respect and provides excellent customer service.
• Maintains steady patient workflow and ensures that clinical workups are completed accurately and efficiently.
• Takes and records patient vital signs accurately.
• Rooms patients, collects and documents relevant history, and prepares patients for provider evaluation.
• Assists nurses and providers with examinations, procedures, and patient care as needed.
• Documents clinical information accurately and promptly in the electronic health record.
• Cleans exam rooms, equipment, and supplies after each use.
• Ensures that exam rooms are stocked and prepared for patient care.
• Takes phone messages for nurses and providers and appropriately documents messages in the EHR.
• Assists with laboratory preparation and specimen handling consistent with training and competency.
• Assists with referrals and referral-related tasks, including scheduling, instructions, and follow-up.
• Supports patient education and discharge instructions as directed by the provider or nurse.
• Performs other Medical Assistant duties consistent with training, competency, and applicable scope of practice.

II. Spanish-English Interpretation and Translation Support

Using the employee's bilingual ability, this position assists the clinical and front office teams with language access for Spanish-speaking patients, including:

• Assisting with Spanish-English interpretation during medical appointments, including history-taking, examinations, treatment discussions, procedures, patient education, informed consent discussions, discharge instructions, and follow-up care.
• Assisting with Spanish-English interpretation during telephone calls involving patients, providers, nurses, referral coordinators, pharmacies, laboratories, and other healthcare organizations.
• Assisting with interpretation for referral-related communications, including scheduling, referral instructions, specialist appointments, and diagnostic testing.
• Assisting with translation of written materials between Spanish and English as needed, including patient instructions, educational materials, forms, letters, and notices within the scope of the position.
• Interpreting accurately, completely, and impartially, maintaining the meaning, intent, and tone of the original communication.
• Communicating patient questions, concerns, symptoms, and responses accurately to the appropriate provider or staff member.
• Not independently explaining, altering, or providing medical advice beyond what is communicated by the patient or healthcare professional.
• Identifying situations in which a language barrier may affect patient understanding, safety, informed consent, treatment adherence, or access to care, and promptly communicating those concerns to the appropriate provider or supervisor.
• Maintaining strict confidentiality and professional boundaries when interpreting sensitive medical, personal, financial, or other protected patient information.
• Developing and maintaining working knowledge of commonly used medical terminology in both English and Spanish.
• Supporting FFMC in maintaining a welcoming and culturally responsive environment for Spanish-speaking patients.

III. Front Office / Administrative Support Responsibilities

As clinic needs require, the employee may assist the front office team with:

• Kindly greeting and welcoming each patient and communicating with patience and professionalism.
• Assisting with patient check-in and check-out.
• Scheduling and rescheduling patient appointments.
• Sending appropriate patient and staff messages through the EHR.
• Providing patients with the appropriate paperwork and forms.
• Answering telephone calls in a professional, kind, and respectful manner.
• Assisting with administrative tasks and other front office responsibilities as directed.
• Performing other duties as assigned.

Ideal Candidate Qualifications

• High school diploma or GED required.
• Medical Assistant diploma or formal Medical Assistant training required; equivalent healthcare experience may be considered.
• Medical Assistant certification preferred. If certified, applicant must provide appropriate documentation.
• At least one year of experience working in a medical or healthcare setting preferred; relevant school-based clinical training may be considered.
• Fluent Spanish-English verbal communication skills required.
• Ability to communicate effectively using medical terminology in both English and Spanish.
• Ability to assist with accurate Spanish-English interpretation and translation in a clinical setting.
• Current CPR certification required.
• Appropriate immunizations and health records must be current. FFMC may assist with required immunizations when appropriate.
• Ability to maintain strict patient confidentiality.
• Ability to work effectively with patients, providers, nurses, and staff from diverse backgrounds.
• Ability to demonstrate compassion, patience, professionalism, and excellent customer service.
• Ability to organize and prioritize competing responsibilities in a busy clinical environment.

Knowledge

The successful candidate should possess:

• Knowledge of Medical Assistant responsibilities, basic patient care procedures, and clinical workflows.
• Knowledge of basic medical office procedures.
• Knowledge of medical terminology in both English and Spanish.
• Knowledge of electronic health records and basic computer systems.
• Knowledge of healthcare communication and medical interpretation practices.
• Knowledge of patient confidentiality and appropriate professional boundaries.
• Knowledge of the importance of accurate communication in maintaining patient safety and quality of care.

Skills

The successful candidate should demonstrate:

• Competency in core Medical Assistant clinical skills, including vital signs, rooming, and provider support.
• Ability to accurately use and navigate an electronic health record.
• Fluent Spanish-English oral communication and the ability to assist with medical interpretation.
• Spanish-English written translation skills sufficient for patient-facing materials.
• Ability to accurately convey medical terminology, provider instructions, patient questions, symptoms, and responses.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to communicate sensitive medical information with professionalism, compassion, and discretion.
• Ability to organize, prioritize, and manage multiple responsibilities.
• Ability to work effectively as part of a multidisciplinary healthcare team.
• Ability to maintain confidentiality and exercise sound judgment.

Performance Expectations

The employee is expected to perform the full range of Medical Assistant duties as the core function of the position and to maintain efficient, accurate, and compassionate patient care throughout clinic operations.

In addition, the employee is expected to make their bilingual ability available to the care team and to assist with Spanish-English interpretation and translation when needed for patient care, informed consent, patient safety, or access to services. The employee may be redirected from a routine task at any time to assist with interpretation based on patient, provider, or clinic needs, and is expected to coordinate with the clinical team so that both patient flow and language access needs are met.

The employee is expected to demonstrate flexibility, professionalism, compassion, confidentiality, accuracy, and a commitment to providing equitable care to all patients.

Work Schedule

Full-Time: 40 hours per week Monday–Friday, 8:00 a.m.–5:00 p.m.

Contact Information and Application Procedure

Qualified candidates should email a cover letter and resume in one PDF attachment to:

jobs@faithmedical.org

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20