Office Assistant, The Bridge

POSITION SUMMARY: The Administrative Assistant – Front Desk serves as the first point of contact for members, guests, and community partners. This role provides administrative support, ensures smooth daily operations, and helps maintain a welcoming and professional environment at the church. The Administrative Assistant plays a vital part in carrying out Faith Chapel’s mission by offering hospitality, accuracy, and excellence in all administrative functions.

Employment Classification and Schedule:  Daily hours for this position will be determined based on need which will include working some nights and weekends.  

DUTIES AND RESPONSIBILITIES:

• Greet and assist  visitors, staff, volunteers, and vendors in a friendly and professional manner
• Answer and route phone calls, emails, and inquiries; provide accurate information about church services, programs, and events
• Address emergencies or security concerns by notifying appropriate staff or authorities
• Provide administrative support to all functioning areas (e.g., policies, and procedures, manuals, forms, Sign presenter display board,  and other documents)
• Monitor the voice mailbox and generate monthly reports on incoming call volume
• Monitor, maintain, and coordinate the ordering of office supplies
• Prepare front desk for evening activities (ex: checking in attendees, receiving payments, handling all relevant paperwork, etc.)
• Schedule volunteers and work with staff to ensure volunteers are properly trained and assigned. 
• Maintain the Bridge calendar by scheduling appointments, coordinating security, and assisting with the planning and execution of meetings and events.
• Serve as the primary point of contact for potential vendors and customers by responding to inquiries, coordinating event details and facility tours, providing timely follow-up, and connecting them with the appropriate staff or planner with accurate information on availability and event options.
• Facilitate effective communication of event details at the Bridge to staff, volunteers, and participants, ensuring smooth coordination and successful event execution.
• Manage and reconcile credit card transactions for staff members, ensuring accuracy, compliance, and timely reporting
• Establish and maintain excellent customer service standards by conducting ongoing surveys of internal and external customers
• Review event schedules and coordinate facility access to ensure proper opening and closing procedures are carried out in a timely and efficient manner
• Oversee the creation, tracking, and completion of all work request orders, ensuring quality control, efficiency, and timely resolution
• Manage front desk operations, including receiving mail, packages, and deliveries
• Assist with maintaining accurate membership records, contact lists, and databases; collect and process membership fees; and issue membership key fobs.
• Ensure the reception area is clean, organized, and welcoming at all times.  
• Handle sensitive information with discretion and maintain confidentiality.
• Provide administrative and coordination support to Community, and the Serve Day project core team, ensuring effective communication and timely completion of tasks.

KNOWLEDGE, SKILLS AND QUALIFICATIONS

• Agree and align with the mission, vision, and doctrinal statement of Faith Chapel

• Associate or bachelor’s degree preferred.
• 5 years of experience relevant administrative experience; preferably in church, or nonprofit experience a plus. preferably in a church, nonprofit, or an executive setting
• Proactiveness & Initiative: The ability to take initiative, work independently with minimal supervision, and approach work collaboratively and proactively is highly valued. 
• Organizational Skills: A strong ability to create and maintain organized systems, prioritize tasks, and pay close attention to detail is essential. 

• Communication Skills: Strong written and verbal communication for interacting with staff, volunteers, donors, and external partners.
• Tech Proficiency: Familiarity with office software, database systems, and potentially project management tools.
• Attention to Detail: Accuracy in record-keeping, document proofreading, and financial tasks.
• Confidentiality: The ability to handle sensitive information with discretion.
• Mission-Driven: A commitment to the organization's goals and values is highly beneficial

• Must possess a valid driver’s license
• Must be able to pass Faith Chapel vehicle training course to drive the organizations vehicles

PHYSICAL REQUIREMENTS:

• Must be able to lift heavy objects up to 25 pounds without assistance
• Must be able to bend, stand, climb, and walk without physical challenges
• Ability to work in varying conditions including outdoor environments

OTHER DUTIES: 

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.