Solid Organ Transplant Office Intake Coordinator

Overview

As a member of the care team, the Transplant Intake Coordinator supports quality, patient, and family centered care. The Intake Coordinator is responsible for processing and documenting referrals, completing intake calls, scheduling of evaluations, and coordinating and participating in evaluations as needed. The Intake Coordinator will communicate closely with the RN Transplant Coordinator to provide a full continuum of care for the patient

Responsibilities

Answers inquiry calls in a respectful manner and assesses special needs and/or accommodations.

• Coordinates and facilitates inquiry calls regarding the transplant program.
• Uses excellent telephone etiquette and active listening skills.
• Documents calls
• Assesses and prioritizes calls.
• Provides client or referral sources with information regarding the programs

Completes patient intake process and schedules evaluations

• Educates patient on the referral and evaluation process
• Documents complete and accurate demographic and clinical information.
• Secures information pertinent to the patient visit.
• Works in conjunction with transplant schedulers, transplant administrative staff and coordinator.
• May be directed to schedule appointments for evaluation across multiple disciplines and service lines.
• Assists with preparation of necessary paperwork for transplant candidate and potential living donor patient
• Prepares records for insurance companies for financial clearance.
• Tailors evaluation to individual patient need and acuity
• Performs other duties as assigned in their scope of practice under the direction of the transplant coordinator

Recognizes problems and takes appropriate measures to resolve them.

• Consults with appropriate resources regarding unique referrals or patient-specific needs
• Identifies issues that arise with patient access, throughput, quality, or efficiency and proactively notifies manager with possible solutions
• Communicates with patients when concerns arise regarding their experience in the system.

Collaborates with internal and external resources to ensure efficient patient flow.

• Works in partnership with referring providers
• Acts as a liaison between patient/family, healthcare providers, referring physicians, and other hospital service lines.
• Partners with appropriate service line representatives to ensure proper work up and completion of evaluation.
• May accompany patient to various appointments, serves as liaison, ensures appropriate care at each phase of evaluation as directed by leader

Demonstrates ability to provide service adjusting approaches to reflect developmental level and cultural differences of population served.

Required Qualifications

• 2 years clinical experience in outpatient or inpatient environment.
• Computer proficiency

Preferred Qualifications

• Bachelor of Arts
• Graduate of an accredited post-secondary practical nursing program
• Experience with high acuity patient populations

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Salary : $23 - $32