What are the responsibilities and job description for the Patient Services Coordinator - Float position at Fairview Health Services?
The Patient Services Coordinator (PSC) plays a key role in creating a positive first impression and delivering a seamless experience for patients at M Health Fairview Orthotics & Prosthetics. This position supports a flexible location model, with assignments at multiple sites based on departmental needs. Reliable transportation and the ability to travel between locations are required.
Training Location
You will complete training at our University Crossing location in St. Paul, MN.
Float Locations (post-training)
After training, you will be expected to float to showrooms in Blaine, Burnsville, Edina, Maple Grove, Maplewood, Princeton, Woodbury, and Wyoming, MN.
In this role, the PSC is responsible for scheduling and rescheduling patient appointments and may serve as the primary receptionist for the department or program. The PSC works closely with patients, visitors, and a multidisciplinary healthcare team, providing professional, organized, and compassionate support. Strong customer service, communication, and problem-solving skills are essential to ensuring a high-quality patient experience. This position also performs a variety of clerical and administrative duties to support department operations.
Key Responsibilities
Scheduling & Registration
Schedule and reschedule patient appointments accurately and maintain up-to-date schedules.
Communicate schedule changes promptly to patients and staff.
Resolve scheduling conflicts by coordinating with appropriate team members.
Enter and maintain accurate patient information in electronic systems.
Coordinate interpreter services as needed.
Customer Service & Communication
Provide exceptional customer service to patients, visitors, and staff in a friendly, empathetic, and professional manner.
Answer, screen, and route incoming phone calls; take and relay messages as appropriate.
Review, distribute, and route mail, faxes, and interdepartmental correspondence.
Verify patient insurance information, including benefits and prior authorizations, as required.
Clerical & Reception Duties
Perform general clerical tasks, including scanning documents, processing faxes, and sorting incoming mail.
Assist with patient check-in and check-out to support efficient clinic flow.
Maintain a clean, organized, and welcoming reception area.
Multitasking & Organization
Effectively manage multiple responsibilities in a fast-paced environment while maintaining accuracy and professionalism.
Required Qualifications
Education: High School Diploma or equivalent.
Preferred Qualifications
Experience: 1–2 years of experience in a medical or healthcare-related setting.
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Salary : $21 - $30