Patient Registration (Admission Financial Rep)

This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.

This position is approved for 48 hours every two weeks. 

Schedule 

Week 1: 11:00pm - 6:00am Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Week 2: OFF all 7 nights

Responsibilities

• The job expectations for the AFR role includes, but is not limited to the following:
• Provide scheduling and registration support for patients.
• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
• Adhere to all compliance and regulatory requirements.
• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
• · Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• o Partners with patient care giver in care/decision making.
• o Communicates in a respective manner.
• o Ensures a safe, secure environment.
• o Individualizes plan of care to meet patient needs.
• o Modifies clinical interventions based on population served.
• o Provides patient education based on as assessment of learning needs of patient/care giver.
• · Fulfills all organizational requirements.
• o Completes all required learning relevant to the role.
• o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
• · Fosters a culture of improvement, efficiency and innovative thinking.
• · Performs other duties as assigned.

Required Qualifications

• 1 year of customer service experience
• 1 year of applicable computer knowledge and skills

Preferred Qualifications

• High school diploma, GED, or post-secondary education
• Previous experience in a clinical setting with registration experience

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information:  https://www.fairview.org/benefits/lakesseiu

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Salary : $21 - $28