What are the responsibilities and job description for the Patient Financial Services Representative position at Fairview Health Services?
Bring Your Possibilities to Fairview
At Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters.
This position is responsible for supporting management in the billing and collection of accounts receivable for inpatient and outpatient accounts and/or resolving complex customer service issues. Understands the revenue cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the health system. Contact for PFS Representatives 1 regarding questions/account issue resolution. Mentors and trains staff in the PFS Representative 1 position.
Responsibilites:
- Contact for PFS Representatives 1 regarding questions/account issue resolution. Mentors and trains staff in the PFS Representative 1 position. Maintains the best practice routine per department guidelines.
- Demonstrate proficiency in billing and/or collection of multiple payer’s billing and collection practices.
- Responsible for the analysis and processing of correspondence including rejections, requests for medical records, itemized bills, clarification of detail on bill, etc. Analyze paid claims for accuracy of payments and or rejections and properly account for payment and adjustments.
- Monitors accounts for timely follow-up and prompt resolution of denials or other complex account resolution.
- Assists in continuously improving the aging of receivables while minimizing controllable loss categories (i.e. Timely filing).
- Ensures that incoming call volumes are processed expeditiously.
- Ensures that incoming correspondence is processed expeditiously.
- Ensures that all written responses are clearly and professionally communicated.
- Notifies patient and/or guarantor of co-pays/deductible/coinsurance
- Verifies insurance benefits to maximize reimbursement.
Required Qualifications
- 3 years experience in an office clerical setting, of which 1 year should be in a hospital or clinic business office
Preferred Qualifications
- 2 years experience in a in a hospital or clinic business office
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Salary : $21 - $30
