What are the responsibilities and job description for the Patient Financial Services Assistant position at Fairview Health Services?
Retrieve medical records within department designated guidelines, this is one of the major job functions. Staff will need to attach medical records to claims, as well as a detailed itemized bill to support validity of charges. Organizational skills are crucial to the success of the support team, which includes dates and deadlines for filing claims. PFS support assistants requires strong knowledge of multiple systems such as Epic, DataArk, Rycan, PeopleSoft and OnBase. This ensures that all patient mail is retrieved and processed according to department processes.
Responsibilities
- Retrieve multiple types of documents such as medical records and EOBs from various systems within department guidelines.
- Process refund request from mutiple departments and teams with Fairview while using OnBase and PeopleSoft.
- Identify all incoming Itemized Detal Bill requests, and process them with accuracy within HIPAA guidelines.
- Capture all mail returns, and flag them to be processed in the automated mail return process.
- Review incoming documentation and process accounts from work queues for demographic changes, Itemized Bill requests, and any other work queue batches assigned.
Required Qualifications
- High School
- 2 years customer service experience
Preferred Qualifications
- A.A./A.S.
- 3 years customer service Healthcare experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Salary : $20 - $29