Patient Financial Advocate - Home Infusion

Using superior customer service skills, answer phone calls regarding billing, benefits, and copay assistance. Proactively investigate patient coverage benefits and financial assistance to facilitate access to specialty medication and promote compliance. Be the expert problem solver and resource for resolving issues and questions from internal and external departments. Build and employ knowledge of funding resources to provide highest level of assistance available. Review accounts before sending to collections. Set up payment plans as necessary. Confirm delivery tickets and nursing visits.

Responsibilities

• Answer phone calls regarding billing, benefits, payment options, and copay assistance.
• Work with patients on copay assistance enrollment.
• Work with Self-Pay patients to get updated insurance information.
• Process patient payments made over the phone
• Understand billing primary, secondary and tertiary insurance claims, including copay assistance
• Understand all third party and Medicare/Medicaid regulations and billing guidelines as they pertain to home infusion claims
• Understand Copay Assistance eligibility requirements.
• Bill and follow up on copay assistance claims.
• Resolve any billing issues as needed

Required Qualifications

• 4 years pharmacy or healthcare experience with direct patient contact
• Registered Technician MNBP Active technician registration with the MN Board of Pharmacy and if registered on or after 1/1/2013, must have completed or be scheduled to complete an approved pharmacy technician program

Preferred Qualifications

• Associate of Science
• Vocational School Vocational / technical
• 2 years progressive pharmacy experience
• Previous knowledge of prescription funding resources and insurance benefits

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Salary : $23 - $32