Patient Access Specialist II

Overview

This position interacts closely with patients, families, providers, and the multidisciplinary teams in a highly organized and professional manner. The Patient Access Services Rep II (PAS II) ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful empathetic manner. The PAS Rep II is responsible for completing the registration process which includes scheduling and registration activities including insurance eligibility and point of service collections. Additionally, this role coordinates communication between unit-based staff, providers, other departments, and transcription of orders to, help to facilitate care progression of patients. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and must be able to articulate information in a manner that ensures patients and family members have clear expectations of their visit and understand their responsibilities.

Schedule

• 7:30 am to 4:00 pm

• Week One: Wednesday, Thursday

• Week Two:  Monday, Tuesday, Friday, Saturday, Sunday

Required

• 1 year customer service experience
• 1 year of applicable computer knowledge and skills.

Preferred Qualifications

• Post-Secondary Education
• 1 year of experience in a clinical setting with registration experience
• Previous Health Unit Coordinator experience
• knowledge of medical terminology, abbreviations, and hospital procedures.
• Previous Epic experience

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Salary : $23 - $32