Communications Center Supervisor

Here at Fairview, we are now seeking a Communications Center Supervisor to work in our Emergency Medical Services (EMS) department at our Medical Transportation location in St Paul, MN! This is a 1.0 FTE, exempt position that will work Monday through Friday with rotating weekends primarily on the night shift.

The Communications Center Supervisor will provide operational supervision to the Emergency Medical Services Communication Center staff. Assures a high level of technical proficiency and professionalism while maintaining a high level of customer service and positive patient experience. Creates and maintains an environment of employee development and engagement.

Responsibilities

• Ensures policy compliance by dispatchers and communication specialists.
• Ensures accurate triage and effective deployment of Emergency Medical Services resources in compliance with policy and procedure.
• Assures accurate data entry and collection.
• Investigates and resolves concerns related to request for service and dispatch of Emergency Medical Services resources.
• Hires, mentors, disciplines, evaluates and manages performance of assigned staff.
• Creates and manages communication center staff schedules based on anticipated demand levels. Assures and maintains designated minimum communication center staffing levels. Assures accurate and efficient timekeeping for communication center staff.
• Fosters a culture of improvement, efficiency and innovative thinking.
• Develops matrix to track data to assure performance compliance.
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.
• Actively participates in creating and implementing improvements including but not limited to growth initiatives, quality improvement, and service line advancement.

Required Qualifications

• Basic Life Support (BLS) CPR Certified or IAED-D CPR, within 6 months of hire
• Emergency Medical Dispatch (EMD) certified within 6 months of hire
• 2 years of leadership experience
• 2 years of related communications center leadership

Preferred Qualifications

• An Associate degree in business administration, healthcare administration, management, or related field preferred.
• 2 of years of prehospital care experience
• Nationally Registered EMT or Paramedic
• Minnesota EMSRB Certified EMT or Paramedic
• EMD Q certifications within 6 months of hire

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within thisrange may depend on several factors, such as FTE, skills, knowledge, relevant education, experience,and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If yourrole is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Qualifications:

$76211.20-$107598.40 / Annual *based on full time (80 hours/ppd or 1.0 FTE)

Salary : $76,211 - $107,598