What are the responsibilities and job description for the Director of Product position at FairSquare?
- Department: Product, Customer Division
- Exempt, Base Salary Range: $139k-190k plus Bonus. Position eligible for additional incentives including Bonus, 401(k) match, health and welfare benefits, amazing culture, growth opportunity and more!!
- Hybrid Schedule, Monday-Friday, 8:00-4:30
- Position Location: Position can work from one of our offices in: San Diego, CA (La Jolla/UTC), Atlanta, GA (near Truist Park), or Orlando, FL (Maitland area). Or, we may also consider remote candidates, however, we can only hire employees in these (16) US states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, New Jersey, Nevada, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, or Virginia.
As Director of Product, you will lead the evolution of FairSquare’s SMB lending ecosystem across multiple brands and platforms. You’ll define and drive strategy for one or more major growth domains that accelerate business performance, strengthen borrower trust, and create scalable value. Your focus will span the full customer lifecycle — from acquisition and activation to retention and revenue — ensuring measurable impact while safeguarding FairSquare’s competitive advantage.
You’ll partner closely with the VP of Product Development to shape how FairSquare makes product decisions: embedding impact-driven frameworks, clarifying priorities, and elevating how Product influences company strategy. This role requires systems-level thinking — understanding the logical and organizational interconnections that drive outcomes — paired with clarity, structured judgment, and calm leadership.
You’ll collaborate with Business Unit Leaders, PMO, Engineering, Data, Sales, Operations, Marketing, CX, and Risk — not just to deliver initiatives, but to institutionalize how the company defines, prioritizes, and measures product impact across the full customer lifecycle.
Key Responsibilities
Strategic Planning & Portfolio Leadership
- Lead the development of strategy and roadmap for your assigned growth domain(s), aligned with FairSquare’s product vision and long-term business objectives.
- Define lifecycle metrics and initiatives that drive sustainable growth and customer value.
- Partner with PMO and Technology to operationalize evaluation frameworks that ensure prioritization reflects measurable business impact and scalability.
- Anticipate dependencies across initiatives and align stakeholders to balance near-term performance with long-term platform evolution.
- Translate business goals into structured, data-informed product hypotheses, plans, and measurable success metrics.
- Build alignment across executive, technical, and commercial stakeholders by articulating tradeoffs, rationale, and expected outcomes with clarity.
- Co-create with functional leaders to establish product plans and ensure new capabilities are fully adopted and integrated into borrower and partner journeys.
- Drive a culture of shared accountability — ensuring each initiative is grounded in customer impact and business results.
- Foster transparency through structured planning, documentation, and communication.
- Serve as a trusted thought partner to Business Unit and Technology leaders, extending Product’s influence beyond feature delivery.
- Establish pre-launch success criteria and ensure every initiative begins with a clear definition of impact, aside from defining roadmaps at the epic level
- Lead quarterly and annual reviews to evaluate portfolio performance, ROI, adoption, and lifecycle impact.
- Collaborate with Data and Finance to evolve how FairSquare measures product contribution to growth, retention, and efficiency.
- Encourage a culture of learning through reflection, iteration, and data-driven decision-making.
- Model calm, rational decision-making under ambiguity — providing clarity when direction is uncertain.
- Promote collaboration, informed judgment, and organizational agility by fostering open communication, constructive dialogue, and partnership built on trust.
- Codify and scale the way Product leads across FairSquare — embedding structure, clarity, and continuous learning in every initiative.
- A genuine drive to help small business owners succeed — seeing product outcomes not just as metrics, but as ways to empower real entrepreneurs and communities.
- 8–10 years in Product Management, with a proven record leading complex, cross-functional initiatives in fintech, SaaS, or SMB lending.
- Strong track record of turning strategic goals into measurable outcomes that improve customer and business performance.
- Deep experience defining and applying frameworks to structure decisions and communicate product rationale.
- Proven ability to drive lifecycle impact — from acquisition and activation to retention and revenue.
- Expertise in balancing borrower needs, business value, and operational feasibility in a multi-stakeholder environment.
- Exceptional leadership and communication skills — able to influence executive levels through structured reasoning and clarity.
- Comfortable operating in dynamic, data-informed environments; disciplined yet pragmatic.
- Experience operating within the SMB financing or marketplace ecosystem. Familiarity with technologies that enable the full product development lifecycle — including customer data systems, workflow automation, partner integrations, analytics, and digital experience platforms — is highly valued.
- Growth domains have clear strategies and measurable outcomes linked to company priorities.
- Product decisions are grounded in consistent, data-informed frameworks.
- Teams operate with greater clarity and shared understanding of impact and success.
- Product is recognized as a partner in driving alignment, learning, and continuous improvement across the business.
FairSquare is building the future of SMB finance. We combine technology, partnerships, and insight to make business funding faster, more transparent, and more personalized. Our Product team leads with structure, clarity, and measurable impact — and we’re looking for a leader who can do the same.
FairSquare and it’s family of brands has been serving the small business community since 1999. We have provided more than $3 billion in funding to over 50,000 customers to support their working capital and equipment financing needs. We are one of the country's largest private providers of small business loans, having funded more than $3 billion to help small businesses grow. Our personal approach helps strengthen small business owners and we pride ourselves on being a resource they can trust. We are believers in small business owners.
FairSquare is an Equal Opportunity Employer.
Salary : $139,000 - $190,000
