Director of Financial Aid

Company Description Fairmont State University is a public institution located on a 120-acre main campus in Fairmont, West Virginia. The university offers six associate degrees, more than 80 baccalaureate programs, and graduate degrees in business, criminal justice, and education. With a strong history of academic excellence, Fairmont State emphasizes high-quality teaching and meaningful learning experiences. Students are the primary focus, and the university promotes an environment where education is placed “First” in every decision and initiative. Fairmont State provides a supportive campus community for both learners and professionals dedicated to student success.
Role Description The Director of Financial Aid is a full-time, on-site position located in Fairmont, WV, responsible for leading and managing the Financial Aid Office. This role oversees the administration of federal, state, and institutional aid programs, ensuring compliance with all applicable regulations and policies. The director develops and implements strategies to support enrollment and retention goals through effective packaging and communication of financial aid. Day-to-day responsibilities include supervising financial aid staff, managing workflows, monitoring budgets, and maintaining accurate records and reporting. The director also collaborates with admissions, finance, and student services to provide timely, equitable, and student-centered financial aid counseling and support.
Qualifications

• Demonstrated expertise in Financial Aid Administration, including federal, state, and institutional aid programs and regulatory compliance.
• Experience in Enrollment Management, with the ability to align financial aid strategies to support recruitment, retention, and student success.
• Strong Supervisory Skills, including team leadership, staff development, performance management, and effective delegation.
• Knowledge of Finance, budgeting, and data analysis to manage aid resources and support informed decision-making.
• Proven Customer Service skills, with a commitment to clear communication, confidentiality, and respectful assistance to a diverse student population and families.
• Bachelor’s degree in a related field such as finance, business, education administration, or a similar discipline; master’s degree preferred.
• Experience in higher education financial aid or student services, including use of financial aid management systems and student information systems.
• Strong analytical, organizational, and problem-solving abilities, with attention to detail and accuracy.
• Excellent written and verbal communication skills and the ability to collaborate effectively across departments.