Night Auditor

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Provide warm, professional, and personalized service to guests throughout the overnight shift.
• Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures.
• Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.
• Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.
• Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly.
• Process and post room charges, payments, adjustments, and other financial transactions accurately.
• Verify cash drawers and complete required cash-handling and banking procedures.
• Prepare and distribute daily financial and operational reports as required.
• Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership.
• Ensure all transactions are properly documented and supported.
• Monitor and maintain accurate guest account information.
• Process overnight arrivals, departures, room changes, and guest requests as required.
• Assist guests with check-in, check-out, billing inquiries, and other Front Office needs.
• Respond promptly and professionally to guest concerns and assist with service recovery.
• Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions.
• Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments.
• Support emergency procedures and follow all hotel safety and security protocols.
• Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity.
• Complete the overnight pass-on and communicate relevant information to the incoming Front Office team.
• Maintain accurate records, reports, and documentation in accordance with hotel procedures.
• Follow all Fairmont New Orleans policies, procedures, and financial controls.
• Maintain confidentiality when handling guest, colleague, and financial information.
• Maintain a clean, organized, and professional Front Office environment.
• Perform additional duties as assigned.
  
  

Qualifications

• Previous Front Office, Night Auditor, Guest Services, or hotel operations experience preferred.
• Previous experience in a luxury hotel or upscale hospitality environment preferred.
• Previous accounting, cash handling, or financial reconciliation experience is an asset.
• Strong knowledge of Front Office operations and hotel accounting procedures.
• Previous experience with a Property Management System, preferably OPERA Cloud.
• Strong Microsoft Office skills, particularly Excel, preferred.
• Excellent mathematical, analytical, and reconciliation skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong guest service and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional when handling guest concerns and overnight operational issues.
• Strong organizational skills and ability to meet time-sensitive deadlines.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work overnight shifts, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.