What are the responsibilities and job description for the Hotel Concierge position at Fairmont Hotels & Resorts?
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Description
The concierge is expected to act as an ambassador to the hotel. They function as an integral part of the hotel operation – service to the guest. The concierge is responsible for creating a welcoming first impression. The concierge must be a multi-talented individual and he/she must be acquainted with the city. Sophisticated in areas outside the hotel. Able to demonstrate tact and diplomacy on a moment’s notice.
The purpose of this position is for the concierge to have a positive effect on each guest experience. The concierge will greet guests and assist with all questions and luggage, and provide recommendations for and directions to local corporate centers, attractions, and events.
Qualifications
A great support team awaits you in this department.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Description
The concierge is expected to act as an ambassador to the hotel. They function as an integral part of the hotel operation – service to the guest. The concierge is responsible for creating a welcoming first impression. The concierge must be a multi-talented individual and he/she must be acquainted with the city. Sophisticated in areas outside the hotel. Able to demonstrate tact and diplomacy on a moment’s notice.
The purpose of this position is for the concierge to have a positive effect on each guest experience. The concierge will greet guests and assist with all questions and luggage, and provide recommendations for and directions to local corporate centers, attractions, and events.
Qualifications
- At least 5 years of progressive experience in a hotel or related field
- Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and date, and basic arithmetic functions.
- Must have AM and PM availability.
A great support team awaits you in this department.