What are the responsibilities and job description for the Guest Services Manager position at Fairmont Hotels & Resorts?
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Description
It is the primary responsibility of the Guet Services Manager to assist to oversee all aspects of the Front Office Staff, in order to ensure quality guest satisfaction and operational efficiency.
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Description
It is the primary responsibility of the Guet Services Manager to assist to oversee all aspects of the Front Office Staff, in order to ensure quality guest satisfaction and operational efficiency.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Assure Fairmont Gold procedures are maintained to standards.
- Assist GSA with check in and checkouts, confirming all SOP’s are followed properly.
- Supervise front desk agent duties.
- Oversee supervisors complaint and request log.
- Confirm tracking of employee behavior.
- Monitor PBX, Front Office, Bell staff, and Concierge to ensure highest quality of guest relations.
- At least 5 years of progressive experience preferred in a hotel with a 2 or 4 year college degree preferred.
- Previous supervisory experience preferred.
- Full availability
- Previous experience in a luxury hotel setting
A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.
