What are the responsibilities and job description for the Front Desk Reception Agent position at Fairmont Hotels & Resorts?
Company Description
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
This Position Requires
Your Team And Working Environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our Values
Respect
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging
We celebrate our differences. We support each other and we always stand together.
Empowerment
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity
We build trust through mutual respect and being authentic.
Our Commitment To Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Your team and working environment:
Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Proficiency in English (verbal and written), second language an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
This Position Requires
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
- Previous customer related experience preferred
- Previous PMS experience an asset
Your Team And Working Environment
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our Values
Respect
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging
We celebrate our differences. We support each other and we always stand together.
Empowerment
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity
We build trust through mutual respect and being authentic.
Our Commitment To Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V