What are the responsibilities and job description for the Executive Meeting Manager position at Fairmont Hotels & Resorts?
Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
Our Sales professionals are ambassadors of the engaging service and authentically local experiences we offer in places of unrivalled presence. Showcase your interpersonal and entrepreneurial strengths as Executive Meeting Manager – and drive both new and repeat business at the hotel with your outstanding guest service.
Essential Job Functions
What’s In It For You
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
Our Sales professionals are ambassadors of the engaging service and authentically local experiences we offer in places of unrivalled presence. Showcase your interpersonal and entrepreneurial strengths as Executive Meeting Manager – and drive both new and repeat business at the hotel with your outstanding guest service.
Essential Job Functions
- Consistently offer professional, friendly and engaging service
- Ensure prompt and courteous service is extended to both internal and external customers
- Maintain positive relationships with all guests, vendors, Colleagues and global sales network
- Actively sell guest rooms to small groups, ensuring monthly and quarter goals are met
- Conduct introductory site visits and planning site visits in a professional manner
- Solicit new business, engage new clients, and rebook existing clients
- Confirm and review rooms and function details with clients prior to arrival
- Manage on-site program operations based on provided schedule
- Meet clients prior to departure to ensure all details of the contract were delivered and to solicit any future business
- Maintain accounts, contact, activity and business details within the appropriate software applications
- Conduct pre convention meetings as required
- Work closely with the Conference Services, Culinary, Front Office, Audio Visual, to communicate group details
- Obtain and manage rooming list details and communicate to Reservations Department
- Manage billing, deposits and payments as required
- Maximize revenue potential with each program
- Work within tight response deadlines
- Follow departmental policies and procedures
- Follow all safety policies
- Familiarity with virtual sales tools for customer engagement
- Other duties as assigned
- A 2-year college degree and at least 4 years of related experience.
- Previous leadership experience within marketing required, with ability to suggestively sell.
- Computer literate in Microsoft Windows applications and other relevant computer applications required.
- Excellent communications skills, both written and verbal.
- Strong interpersonal and problem-solving abilities.
- Fluency in English, both verbal and non-verbal.
- Compute basic arithmetic.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
- Input and access information in the property management system/computers/point of sales system.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
- Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Remain in stationary position for 4 to 6 hours throughout work shift.
What’s In It For You
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities