What are the responsibilities and job description for the Coordinator, Retail Warehouse & Website position at Fairmont Hotels & Resorts?
Company Description
We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.
Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.
Job Description
Administration
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.
Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.
Job Description
Administration
- Answer phone calls, check voice mail and email messages daily including all customer service communication regarding website orders in a professional, personable manner in line with Fairmont brand standards
- Order stationary supplies and office equipment
- Welcome incoming guests as they come into the office
- Order warehouse supplies as needed (boxes, tape, etc.)
- Receive incoming shipments, validate incoming inventory quantities and pass info to Manager, Golf & Retail to process receiving for accounting
- Submit invoices as needed to accounting; experience with Coupa an asset
- Month end reporting; Excel experience an asset
- Pick, pack and ship all incoming orders in a timely fashion
- Learn all integrated systems related to the websites; experience with Shopify an asset
- Learn all products carried on the website to provide accurate information to customers
- Email, Live Chat monitored and responded to in a very timely manner
- Answer the 800 number phone and assist customers as needed
- Monitor and review any product pricing/description discrepancies or out of stock items
- Respond to order requests given by Vice President of Golf & Retail
- Work with clients and vendors to discuss their needs for events, new hotel launch items and promotional items
- Process hotel orders and ship products
- Receive incoming product
- Conduct inventory spot checks
- Assist with warehouse inventories
- Keep warehouse clean and organized
- Notify Manager, Golf & Retail when product is low so she can place orders in a timely fashion
- Other duties as assigned
- Experience in shipping/receiving an asset
- Previous website experience an asset
- Organized and able to manage multiple tasks
- Strong telephone and communication skills
- Strong computer skills, with experience using Microsoft Office an asset
- Forklift operations an asset
- Demonstrates initiative, and the ability to work with minimal supervision
- Physically demanding duties – encompassing standing, walking, bending and lifting (50lbs )
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS