Assistant Housekeeping Manager

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

• Lead and oversee daily housekeeping operations to ensure service and cleanliness standards are consistently met
• Deliver professional, engaging, and personalized guest service at all times
• Create a welcoming and luxury environment for guests throughout their stay
• Conduct daily briefings, outlining VIP arrivals, priorities, and operational updates
• Assign duties and inspect guest rooms, public areas, and heart-of-house spaces
• Ensure compliance with Forbes, LQA, and brand cleanliness standards
• Respond promptly and professionally to guest requests, concerns, and service recovery situations
• Supervise, coach, and support Room Attendants and housekeeping team members
• Provide ongoing training, feedback, and performance development
• Participate in recruitment, onboarding, and talent management processes
• Monitor team productivity, attendance, and adherence to departmental policies
• Maintain accurate room status updates and communicate changes with Front Office and other departments
• Conduct regular quality inspections and departmental audits
• Ensure VIP rooms are inspected and released according to standards
• Monitor and control inventory of cleaning supplies, linen, and guest amenities
• Ensure proper use, handling, and storage of chemicals and equipment
• Assist with inventory counts, ordering, and cost control measures
• Support scheduling based on occupancy levels, labor standards, and operational needs
• Review and support payroll processes and labor reporting
• Collaborate with Engineering and other departments to resolve maintenance issues and ensure follow-up
• Promote and maintain a safe working environment, ensuring compliance with safety and sanitation policies
• Ensure proper use of PPE and adherence to all health, safety, and security regulations
• Maintain cleanliness and organization of all housekeeping areas and storage spaces
• Ensure lost and found procedures are followed and documented accurately
• Assist with room cleaning and operational support as needed during high-demand periods
• Support uniform operations, inventories, and departmental initiatives
• Conduct self-audits and participate in internal and external audits (e.g., Ecolab)
• Maintain confidentiality of guest and hotel information at all times
• Complete administrative tasks including reports, logs, and daily records
• Foster teamwork, engagement, and accountability across the department
• Perform additional duties and special projects as assigned
  
  

Qualifications

• College degree or equivalent experience preferred
• 1–2 years of housekeeping experience required, preferably in a hotel or luxury setting
• Ability to communicate effectively in English, both verbally and in writing
• Spanish proficiency is a strong asset
• Basic reading and math skills required
• Computer proficiency with MS Office; familiarity with Alice, UniFocus, or Opera Cloud is a plus
• Ability to support coaching, training, and development of team members
• Lead by example and assist in motivating staff on the floor
• Willingness to learn and promote service standards and operational procedures
• Assist in maintaining a safe work environment in compliance with OSHA standards
• Flexibility to work mornings, evenings, weekends, and holidays
• Strong attention to detail, organization, and ability to follow through on assigned tasks
• Positive attitude and professional demeanor
• Good interpersonal and problem-solving skills
• Team-oriented with the ability to work under direction while showing initiative
• Reliable and dependable
• Ability to collaborate effectively with supervisors and peers
• Committed to delivering excellent customer service
• Strong guest service orientation
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service
  
  

Additional Information

What Is In It For You

• Annual Salary: USD $70,500 – $73,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
  
  

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.