Reservationist / Secretary

Job Overview (Fairmont Hot Springs Area)

We are seeking a detail-oriented Reservationist / Secretary to join our team! In this vital role, you will serve as the first point of contact for clients and visitors, managing reservations, coordinating schedules, and providing exceptional customer support. Your energetic approach and excellent communication skills will ensure smooth operations and positive client experiences. This paid position offers an exciting opportunity to develop your organizational and customer service expertise in a professional environment.

Responsibilities

• Handle incoming calls with professionalism, utilizing strong phone etiquette to assist clients and answer inquiries promptly
• Manage reservation bookings accurately using computer systems and data entry tools, ensuring all details are correctly recorded
• Provide outstanding customer service by addressing client needs, solving problems efficiently, and maintaining positive client communication
• Coordinate appointment schedules, confirm reservations, and follow up with clients as needed to ensure satisfaction
• Maintain organized records of reservations, client interactions, and correspondence using Microsoft Office applications
• Assist with administrative tasks such as filing, typing correspondence, and managing client databases to support daily operations
• Support outbound calling efforts for appointment reminders or follow-up inquiries to enhance client engagement

Requirements

• Proven experience in customer support or call center roles with excellent communication skills in English.
• Experience with Microsoft Office (Word, Excel) and data entry skills for accurate record keeping
• Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail and organization
• Exceptional phone etiquette, active listening skills, and the ability to communicate clearly and professionally
• Technical proficiency with reservation systems or similar software is preferred
• Ability to work well under pressure, solve customer service issues promptly, and demonstrate strong organizational skills

Join us in delivering top-tier service while building your career in a lively, supportive environment! We value energetic professionals who thrive on helping others and excel at multitasking. This paid role is perfect for motivated individuals eager to develop their skills in customer relations and administrative support.

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• On-the-job training
• Paid time off

Work Location: In person

Salary : $16 - $20