What are the responsibilities and job description for the Front Desk Receptionist position at Fairhope Gynecology and Obstetrics?
Responsibilities and Duties
- Greet patients and visitors warmly as they arrive
- Schedule, confirm, and cancel appointments
- Answer incoming calls and respond to inquiries or direct calls appropriately
- Collect and verify patient insurance information and personal details
- Manage patient check-in and check-out processes
- Maintain and update electronic medical records (EMRs)
- Process payments and co-pays; handle billing questions
- Ensure waiting area is clean, organized, and welcoming
- Communicate with clinical staff to coordinate patient flow
Qualifications and Skills
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Basic understanding of medical terminology and insurance processes
- Familiarity with electronic medical records (EMR) systems
- Professional appearance and positive demeanor
- Ability to handle confidential information with discretion
Education and Experience Requirements
- High school diploma or equivalent (required)
- Associate degree or healthcare-related coursework (preferred)
- 1–2 years of experience in a medical or front desk role
- Experience using EMR software such as Epic or AthenaHealth is a plus
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $16 - $17