What are the responsibilities and job description for the Front Desk Agent position at Fairfield/Townplace Suites by Marriott?
Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations, room assignments, and cancellations
- Process payments and maintain accurate records of guest accounts
- Coordinate with housekeeping to ensure timely room readiness and cleanliness
- Assist with night audit duties as needed
- Maintain a neat and organized front desk area
Qualifications:
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent phone etiquette and communication skills
- Proficiency in using hotel management software systems is a plus
- Bilingual or multilingual abilities are highly desirable
- Ability to work flexible schedules including evenings, weekends, and holidays
Benefits:
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and amenities
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $17.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $18