What are the responsibilities and job description for the Hotel Night Auditor position at Fairfield Inn?
*Shifts are Overnight 11pm-7am*
Front Desk Agent/Night Auditor will serve as the face of our business and senior management’s connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.
Overnight responsibilities will include light office cleaning, auditing daily processes, and printing and sending reports. Monitoring the security and safety of the hotel. Communicating overnight issues to morning staff in a productive manner.
The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you. However, we’re willing to train the right applicant.
Front Desk Agent responsibilities
Answer the phone at the front desk to respond to current and prospective guests’ needs
Book reservations for individuals, families and groups as required
Greet walk-in guests and guests with reservations when they arrive at the front desk
Schedule special services, such as spa treatments, when guests inquire
Refer guests to local amenities and venues
Communicate guests’ requests and complaints to the appropriate department
Front Desk Agent skills:
High school diploma/GED required
4 years’ customer service experience preferred.
Excellent oral and written communication skills.
Friendly phone manner a must.
Willingness to work nights, overnight, weekends and holidays.
Familiarity with the hospitality industry a plus.
Ability to pass background check.
Willingness to maintain confidentiality.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $14 - $16
