What are the responsibilities and job description for the Pool Deck position at Fairfield Inn & Suites?
Summary
Pool attendants are responsible for ensuring the safety and comfort of pool guests, as well as handing out towels, ensuring that guests adhere to all safety rules, taking care of pool equipment, . Pool attendants are also responsible for maintaining the cleanliness of the area surrounding the pool, gathering towels, greeting guests, and answering any questions. Ensuring securiuty on Pool deck and that
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Pool deck responsibilities include ensuring the security of the pool area, including checking wristbands and asking unauthorized or non-registered guests to leave the premises. Duties also include assisting with guest entertainment activities, helping run poolside events, selling ice cream, operating the sno-cone machine, and supporting other guest service functions as needed.
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Observe and patrol the pool deck and enforces safety regulations.
- Preserve pool cleanliness, safety, and guest relationships through supervision and engagement.
- Maintain daily operations of the pool.
- Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
- Knowledgeable of pool facility such as length and depth of all pools, pool side bar hours of operation, location of facilities, and emergency procedure for rescue.
- Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
- Identify and report defects throughout the pool and hot tub area, notify supervisors and concerned departments immediately of hazards, injuries, or equipment that negatively affect the operations.
- Ensure swimming pools and hot tubs are clean at all times.
- Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
- Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, replacing flags, and cleaning signs.
- Work closely with other departments that are essential to ensuring a positive guest experience.
- Receive, record, and secure found property. Research and respond to guests’ inquiries for lost property.
- Perform any other duties as assigned by management.
Qualifications
Should be able to work independently and with minimum supervision.
Excellent customer service skills.
Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
Have a strong attention to details.
Must be able to multi-task.
Must be a team player.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health.
- The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 50 pounds.
- The noise level in the work environment is usually moderate.
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15